Customer Service Representative with Shipping and Logistics Experience Confidential Danvers, MA Job Details Full-time From $55,000 a year 22 hours ago Benefits Profit sharing Paid holidays Health insurance Dental insurance 401(k) Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Employee discount Life insurance Retirement plan Qualifications Computer operation Customer communication Teamwork Microsoft Excel Microsoft Outlook Computer literacy Managing clients in a customer support role Attention to detail Desktop applications Organizational skills Cross-functional collaboration Full Job Description Customer Service Representative - Shipping and Logistics Expert Needed Full-Time, On-Site This position requires a fast learner with supreme attention to detail as well as strong organizational and communication skills. This role will report to our Customer Service Manager. Responsibilities include, but are not limited to:

• Effectively communicate with customers ensuring a positive experience via multiple channels including telephone, email, and EDI.
• Review, process and coordinate the best options for customers' daily shipments.
• Answer inbound customer inquiries via email or telephone such as order status, inventory levels, product information, etc.
• Input orders and customer information into computer systems.
• Understand customer base and needs of individual customers to promptly and proactively provide information, resolve issues, and enhance customer experience.
• Interface with internal stakeholders and colleagues within management, logistics, sample, and warehouse departments to provide customers with timely responses to inquiries and to understand the business at a high level.

Required Qualifications:

• 5+ years of professional experience in a role focused on customer service.
• Experience providing high-quality customer service for internal or external clients.
• Attention to detail.
• Demonstrable achievement of results in a collaborative, fast-paced environment.
• Computer efficiency- Outlook, Excel, Word & ability to learn internal programs.
• Work well with colleagues in a team focused environment.
• Ability to multi-task, prioritize and manage time effectively.
• Strong written and verbal communication skills.

Additional Preferred Skills:

• Passionate learner - ability to interpret or even anticipate priorities and needs of customers and work as part of a team dedicated to improving overall quality of service.
• Experience in a B2B organization, understanding of the logistics and service needs of customers within a larger supply chain a plus.
• Experience using CRMs such as Sales Pad, Microsoft Dynamics/ Great Plains, other computer programs employed to navigate business processes.
• Passion for customer satisfaction. Benefits & Perks
• 401k options with company match, and profit sharing
• Medical, Dental, and Vision Benefits
• Generous Paid Time Off - Vacation, Holidays, Sick Time and one Personal Day per year.
• Great people, great environment
• Successful, growing family-run business.
• Work schedule is Monday to Friday 8:30 AM to 5:00 PM with a thirty minute meal break - this role is on-site.

Compensation Candidates with five (5) years of previous customer service experience can reasonabley, and in good faith, expect the compensation range to be in the $55,000 to $65,000 per year range. We are an equal opportunity employer. Therefore, qualified applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical or mental disability, genetic information, marital status, sexual orientation, gender identity, gender expression, military and veteran status, or another protected category.

• Relocation is currently not being provided

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Pay:

From $55,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Parental leave Retirement plan Vision insurance

Work Location:

In person