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Customer Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Massachusetts data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$41,993 / year median in Massachusetts
-10% projected decline
Job Description
Customer Service Representative (Temporary) Municipal Public Works Office (Eastern, MA) A municipal Public Works Business Division in eastern Massachusetts is seeking a dependable and customer-focused temporary assistant to support daily billing and cashier operations.
Schedule:
Monday-Wednesday:
8:00 AM
•4:00
PM Thursday:
8:00 AM
•7:00
PM Friday:
8:00 AM
•12:00
PM Compensation:
$26
•31 per hour
Key Responsibilities:
Respond to customer inquiries and resolve account issues by phone and in person Accept and process payments accurately Balance cash drawers daily Assist with monthly billing preparation and mailing operations Maintain electronic and paper filing systems Perform data entry, account adjustments, and record maintenance Compose and process correspondence and other administrative documents Handle incoming and outgoing mail as needed
Qualifications:
Previous cashiering and accurate cash-handling experience required Billing and customer service experience required Strong attention to detail and organizational skills Proficiency with data entry and office procedures Ability to communicate professionally with the public Background check & CORI required This position offers an opportunity to work in a fast-paced municipal office environment serving the community. Interested or want to learn more? Reach out or apply today! #TNG123
Benefits
- Dental Insurance