Company Overview Danversport Marina is a complete marine facility open to the public for slips, storage, service, and sales. Family owned since 1970, the marina has expanded across two peninsulas, covering over 35 acres. We are home to a 6,200 square feet Scout Boats Showroom, a complete service center with master-level certified mechanics, slips to accommodate up to 305 vessels from 18'-55' long, and winter storage for 400+ vessels. Overview Danversport Marina is currently looking for a hard-working, courteous, and reliable individual to serve as a Service Writer for our Marina Service Department. Previous service writing experience is preferred, whether in the marine, automotive, powersports, or a related industry, along with strong customer service skills. The Service Writer will serve as the lead point of contact between customers and the service department, ensuring smooth and professional experience. This role is responsible for corresponding with customers regarding boat repair and maintenance requests, developing work orders for Danversport Marina's service staff, and invoicing customers. In addition to coordinating boat repair and maintenance work, the Service Writer also takes incoming requests for bottom paint and detailing in the spring, and shrink-wrap in the fall. Responsibilities Greet customers in person, take phone calls, and reply to emails for the service department Accurately document customer boat repair and/or maintenance requests and create repair orders through Dock Master Collaborate with the service department team to prepare estimates and schedule service work Communicate with customers on repair progress, receiving approvals for required work, and completion statuses Coordinating with technicians to deliver exceptional customer service Provide follow-up service recommendations per the service technicians Resolve customer questions and concerns professionally and courteously Coordinate with subcontractors to schedule, monitor, and ensure timely completion of services including bottom painting, detailing, fiberglass repairs, shrink-wrapping, etc. Bill customers for completed work including work by Danversport Marina's approved subcontractors Requirements Outstanding customer service skills Ability to interpret technical information and explain it to customers Strong problem-solving abilities Effective communication and interpersonal skills Time management and scheduling proficiency Attention to detail and accuracy Team-oriented mindset Danversport Yacht Club Marina LLC is an equal opportunity employer dedicated to a policy of non-discrimination in employment on the basis of race, color, religious creed, sex, gender identity, sexual orientation, age, national origin, ancestry, native language, handicap (disability), mental illness, marital status, citizenship, genetic information, pregnancy, military status, or any other characteristic protected by law.

Pay:

$25.00 - $35.00 per hour

Benefits:

401(k) 401(k) matching Employee discount Health insurance Paid time off

Work Location:

In person