Veterinary Client Service Representative VCA Everett Animal Hospital - 3.1 Everett, MA Job Details Full-time $18.50 - $20.00 an hour 21 hours ago Benefits Paid parental leave Disability insurance Health insurance Dental insurance 401(k) Paid time off Parental leave Vision insurance 401(k) matching Flexible schedule Referral program Qualifications Teamwork Customer relationship building Customer support experience within healthcare industry Customer service Client services experience within healthcare industry Managing patient records Full Job Description Join the VCA Everett Team! - Client Service Representative (CSR) VCA Everett Animal Hospital is seeking a full-time Client Service Representative (CSR) to join our team! We are a six-doctor, full-service, AAHA-accredited animal hospital located just minutes from downtown Boston. Proudly serving our community for over 20 years, we are excited to welcome a friendly, reliable, and customer-focused individual to our compassionate team. Our CSRs are the heart of the hospital—often the first and last impression for our clients. We value professionalism, teamwork, and kindness, and we foster a positive, supportive culture where every team member's contribution matters. If you enjoy helping people, love animals, and thrive in a fast-paced environment, we would love to meet you. Why Join the VCA Everett Family? At VCA, we are committed to supporting our Client Service Representatives through career growth, training, and a healthy work-life balance. We strive to create an inclusive, respectful workplace where people want to come, stay, and do their best work. Some of the benefits we offer include: Access to the people and resources of a large veterinary community Career growth and leadership opportunities Ongoing training and development programs Medical, dental, and vision insurance Generous hospital and product discounts Employer-paid life, long- and short-term disability insurance Paid vacation and sick time Paid parental leave 401(k) with company match Free mental health and wellness resources (Headspace) Referral bonuses Competitive wages Opportunities to give back through shelter partnerships and VCA Charities Full-time and part-time positions available Why We Need You As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each client's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for: Key responsibilities include (but are not limited to): Greeting clients and patients with warmth and professionalism Scheduling appointments and managing phone calls Educating clients on hospital services, policies, and next steps Processing payments and handling invoices accurately Supporting client flow and communication between departments Maintaining accurate medical records and client information Assisting with client check-in and check-out Supporting a clean, organized, and efficient front desk environment Previous veterinary or medical customer service experience is a plus—but not required. We value a positive attitude, strong communication skills, and a willingness to learn.

Job Type:

Full-time Pay:

$18.50 - $20.00 per hour Expected hours: 35.0 - 40.0 per week

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Experience:

Customer service: 1 year (Required)

Veterinary :

1 year (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred)

Work Location:

In person