Demand Response Call Center Agent SouthCoast Transit Management Fall River, MA Job Details Part-time $21.44 an hour 1 day ago Qualifications Service scheduling Client inquiry handling Task prioritization Resource scheduling coordination Client interaction via phone calls Full Job Description

JOB DESCRIPTION

The Demand Response Agent is responsible for scheduling trips for clients throughout the public transit service area. You will ensure accurate pick-up and drop-off times through telephone interaction with our customers and schedule trips in Novus software while ensuring the most effective utilization of SRTA vehicles. The call center is open 7 days a week from 8AM-4PM, one shift per weekend is

REQUIRED. JOB RESPONSIBILITIES

• Utilize NOVUS scheduling software and ensure application of the appropriate fare structure.
• Continually review schedules throughout the day using scheduling software, driver manifests and GoogleMaps to optimize scheduling.
• Comply with

SRTA/SCTM

policies and procedures for service (i.e. Time of service, scheduling windows and fares)

• Maintain and assure the highest levels of customer satisfaction when assisting clients with rides and information.
• Communicate with Dispatch regularly to ensure quality customer service for passengers.
• Prioritize tasks and manage time effectively.
• General office duties and other duties as assigned.

Pay:

$21.44 per hour

Work Location:

In person