Lead Contact Representive (Lead Customer Service Representive) (ICTAP) (Temp) Social Security Administrion Field Operions Northeast Summary Interagency Career Transition Assistance Program (ICTAP) eligibles only in the commuting area of the selected duty locion.

LOCATION

: This position is loced in the Fall River Field Office, 400 North Main Street, Fall River, MA.

TOUR OF DUTY

: Flextime | Full-time | Part-time (up to 40 hours per week) | No alterne work schedules allowed.

TYPE OF POSITION

: Temporary, Not-to-Exceed 1 year; may be extended, will not become permanent Learn more about this agency Summary Interagency Career Transition Assistance Program (ICTAP) eligibles only in the commuting area of the selected duty locion.

LOCATION

: This position is loced in the Fall River Field Office, 400 North Main Street, Fall River, MA.

TOUR OF DUTY

: Flextime | Full-time | Part-time (up to 40 hours per week) | No alterne work schedules allowed.

TYPE OF POSITION

: Temporary, Not-to-Exceed 1 year; may be extended, will not become permanent Learn more about this agency Overview Help Accepting applicions Locion 1 vacancy in the following locion: Fall River, MA No mching locions found. Work site options Telework eligible Yes—as determined by the agency policy. Remote job No Relocion expenses reimbursed No Salary $69,905

• $90,882 per year Pay scale & grade GS 9 Promotion potential None Learn more about pay scale and grade Pay scale and grade determines the salary of the job. Work schedule Multiple Schedules
• Full time, Part time
• up to 40 hours per week Travel Required Not required Appointment type Temporary
• 1 Year Occupions and job series 0962 Contact Representive Supervisory stus No Federal service type This job is in the Competitive Service Represented by a union Yes Drug test No Security clearance Not Required Position sensitivity and risk Modere Risk (MR) Jobs require a background check and some require a security clearance .

The type depends on the job. Background check type Suitability/Fitness Financial disclosure required No Some jobs require financial disclosure to identify conflicts of interests. Announcement number

SSA-13089810-ICTAP-27-FO

Control number 888652000 This job is open to Help The public U.S. Citizens, Nionals or those who owe allegiance to the U.S. Career transition (CTAP, ICTAP, RPL) Federal employees whose job, agency or department was elimined and are eligible for priority over other applicants. Clarificion from the agency

APPLICATIONS WILL ONLY BE ACCEPTED FROM

those eligible for Interagency Career Transition Assistance Program (ICTAP) in the commuting area of the listed duty locion. Duties Help The Lead Customer Service Representive provides technical assistance and guidance to CSRs in handling inquiries and other requests from the public. Ensures uniform and proper applicion of Social Security laws, regulions, policies and procedures and assists supervisor/management officials in carrying out the work of the unit. Requirements Help Conditions of employment Proof of ICTAP eligibility required U.S. Citizenship required Selective Service Registrion required, if applicable (www.sss.gov) Background and/or security investigion required Job offers are contingent on background / security investigion results All qualificion requirements must be met by the closing de of announcement Qualificions Resumes exceeding two pages in length will not be Visit the 'Required Documents' section below for more informion. Applicants must have 52 weeks of specialized experience the GS-8 level, or equivalent, which is in or reled to the work of the position to be filled and has equipped applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Examples of specialized experience are (1) screening and routing ors through the Visitor Intake Process redesign (VIPr) Program; (2) receiving and verifying medical continuing disability review documents or processing enumerions; or (3) mentoring or providing formal/informal training to Field Office Customer Service Representives (CSRs) on Social Security laws, regulions, policies, and procedures.

SELECTIVE PLACEMENT FACTOR

COMPETENCY

ASSESSMENT INTERVIEW PROCESS

(CAIP)

INTERVIEW

• Applicants required to participe in a panel interview (after basic eligibility determinion) to demonstre an aptitude for meeting and dealing with the public.

Applicants must pass this interview process in order to be found fully qualified for this position and receive further considerion for selection. This interview will cover typical situions, which might be encountered on the job, in person or over the telephone. Applicants must demonstre qualities such as clarity of speech, ability to listen, ability to establish confidence and put others ease and the ability to organize and express thoughts clearly. If you do not pass the CAIP interview, you will not qualify for the job. Panel interviews may be conducted via video conferencing software, if technically feasible.

NOTE:

Previous Meet and Deal results are not valid for this vacancy announcement; you required to complete the CAIP assessment. Qualificion requirements must be met by the closing de of this announcement. Applicants must have 52 weeks the GS-8 or higher. Time in grade requirement must be met by the closing de of this announcement. Educion There is no substitution of educion for experience this grade level. Additional informion In addition to the minimum qualificions, applicants must be eligible under the following cegory: Displaced or surplus Federal employees eligible under the Interagency Career Transition Assistance Plan (ICTAP) who have held a GS-9 or above, and in the commuting area of the listed duty locions. In addition to meeting the basic eligibility criteria, ICTAP applicants must be well qualified for the position. Well-qualified is defined as having knowledge, skills, and abilities th clearly exceed the minimum qualificion requirements for the position. Under numeric ring procedures, qualified ICTAP applicants must receive a ring of 85 or higher to be eligible for selection. This is not a career-ladder position; GS-9 is the full performance level. This is a bargaining unit position represented by the American Federion of Government Employees.

Selective Service:

If you are a male applicant born after December 31, 1959, you must certify th you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See www.sss.gov . Additional selections may be made for this vacancy six months from the closing de of this announcement. Expand Hide additional informion Candides should be committed to improving the efficiency of the Federal government, passione about the ideals of our American republic, and committed to upholding the rule of law and the United Stes Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. How you evalued You evalued for this job based on how well you meet the qualificions above. The following knowledge, skills, and abilities are necessary to perform the duties of the position: Knowledge of SSA programs, rules, laws, regulions and post-entitlement processes. Ability to lead and motive others. Ability to analyze and research issues to resolve workflow problems, errors or discrepancies. Ability to communice orally. Ability to communice in writing. Ability to use online technology and automion tools. Applicants assessed using the ring criteria listed in the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13089810 Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. Required documents Required Documents Help Resumes exceeding two pages in length will not be considered, please the new resume guidance for more informion. You must submit supporting documention by the closing de of the vacancy announcement to claim certain types of preference or qualify on the basis of educion.

INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN

(ICTAP): ICTAP provides eligible displaced Federal competitive service employees with selection priority for competitive service vacancies. To receive selection priority, candides must meet the requirements for the Well Qualified cegory as described in the vacancy announcement.

Candides must also provide:

proof of eligibility with your applicion. Such proof may include a copy of your written notificion of ICTAP eligibility or a copy of your separion Notice of Personnel Action, (SF-50); and proof of your most recent performance ring of least "fully successful" (Level III) or equivalent.

For more informion http:

//www.opm.gov/rif/employee_guides/career_transition.asp . How to Apply Help To apply for this position, you must provide a complete Applicion Package which includes: Your Resume Proof of ICTAP eligibility The Occupional Questionnaire Additional Required Documents, if applicable (see Required Documents section) The complete Applicion Package must be submitted before midnight (ET) on 10/18/2026. To begin the process, click the Apply Online button to cree an account or log in to your existing USAJOBS account. Follow the prompts to complete the occupional questionnaire. Please ensure you click the Submit My Answers button the end of the process. If you use assistive software or an adaptive device, or you are experiencing some other type of technical difficulty and/or otherwise require assistance with the applicion process, please contact Careers@ssa.gov. Individuals with hearing or speech disabilities may use the listed email or 7-1-1 for TTY-based Telecommunicions Relay Services to call the listed phone number. Additional Telecommunicions Relay Services options are available in each ste: https://www.fcc.gov/general/trs-ste-and-territories Due to our security procedures, our office will not accept any applicions submitted via email or standard mail. The email address is listed only for inquiries about the position or the How to Apply process. To check the stus of your applicion or return to a previous or incomplete applicion, log in to your USAJOBS account. Agency contact informion Careers SSA Careers@ssa.gov Address NE 1718 Woodlawn Drive Baltimore, MD 21207 US Next steps After all of the applicions have been evalued, you will receive notificion via email explaining the stus of your applicion. If you applied incorrectly or submitted an incomplete applicion, we unable to send you an electronic receipt of your applicion. Please read the How to Apply instructions carefully to ensure th you submit a complete applicion. To check the stus of your applicion or return to a previous or incomplete applicion, log in to your USAJOBS account, select Applicion Stus, and click on the more informion link under the applicion stus for this position. Selection interviews may be conducted with one or more of the candides, but there is no requirement th interviews be conducted. The hiring office will contact candides directly for interviews. Interviews may be conducted via video conferencing software, if technically feasible. Applicants referred for considerion will receive a final disposition notice after selections have been made. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Required Documents Help Resumes exceeding two pages in length will not be considered, please the new resume guidance for more informion. You must submit supporting documention by the closing de of the vacancy announcement to claim certain types of preference or qualify on the basis of educion.

INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN

(ICTAP): ICTAP provides eligible displaced Federal competitive service employees with selection priority for competitive service vacancies. To receive selection priority, candides must meet the requirements for the Well Qualified cegory as described in the vacancy announcement.

Candides must also provide:

proof of eligibility with your applicion. Such proof may include a copy of your written notificion of ICTAP eligibility or a copy of your separion Notice of Personnel Action, (SF-50); and proof of your most recent performance ring of least "fully successful" (Level III) or equivalent.

For more informion http:

//www.opm.gov/rif/employee_guides/career_transition.asp . How to Apply Help To apply for this position, you must provide a complete Applicion Package which includes: Your Resume Proof of ICTAP eligibility The Occupional Questionnaire Additional Required Documents, if applicable (see Required Documents section) The complete Applicion Package must be submitted before midnight (ET) on 10/18/2026. To begin the process, click the Apply Online button to cree an account or log in to your existing USAJOBS account. Follow the prompts to complete the occupional questionnaire. Please ensure you click the Submit My Answers button the end of the process. If you use assistive software or an adaptive device, or you are experiencing some other type of technical difficulty and/or otherwise require assistance with the applicion process, please contact Careers@ssa.gov. Individuals with hearing or speech disabilities may use the listed email or 7-1-1 for TTY-based Telecommunicions Relay Services to call the listed phone number. Additional Telecommunicions Relay Services options are available in each ste: https://www.fcc.gov/general/trs-ste-and-territories Due to our security procedures, our office will not accept any applicions submitted via email or standard mail. The email address is listed only for inquiries about the position or the How to Apply process. To check the stus of your applicion or return to a previous or incomplete applicion, log in to your USAJOBS account. Expand Hide how to apply Agency contact informion Careers SSA Careers@ssa.gov Address NE 1718 Woodlawn Drive Baltimore, MD 21207 US Next steps After all of the applicions have been evalued, you will receive notificion via email explaining the stus of your applicion. If you applied incorrectly or submitted an incomplete applicion, we unable to send you an electronic receipt of your applicion. Please read the How to Apply instructions carefully to ensure th you submit a complete applicion. To check the stus of your applicion or return to a previous or incomplete applicion, log in to your USAJOBS account, select Applicion Stus, and click on the more informion link under the applicion stus for this position. Selection interviews may be conducted with one or more of the candides, but there is no requirement th interviews be conducted. The hiring office will contact candides directly for interviews. Interviews may be conducted via video conferencing software, if technically feasible. Applicants referred for considerion will receive a final disposition notice after selections have been made. Expand Hide next steps Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Overview Help Accepting applicions Locion 1 vacancy in the following locion: Fall River, MA No mching locions found. Work site options Telework eligible Yes—as determined by the agency policy. Remote job No Relocion expenses reimbursed No Salary $69,905

• $90,882 per year Pay scale & grade GS 9 Promotion potential None Pay scale and grade determines the salary of the job. Work schedule Multiple Schedules
• Full time, Part time
• up to 40 hours per week Travel Required Not required Appointment type Temporary
• 1 Year Occupions and job series Supervisory stus No Federal service type This job is in the Competitive Service Represented by a union Yes Drug test No Security clearance Not Required Position sensitivity and risk Jobs require a and some require a .

The type depends on the job. Background check type Financial disclosure required No Some jobs require to identify conflicts of interests. Announcement number

SSA-13089810-ICTAP-27-FO

Control number 888652000