Call Center Specialist -Dental

Community Health Connections Call Center Specialist -Dental Fitchburg, MA Apply Description Under the general supervision of the Dental Operations Manager, the Call Center Specialist manages incoming telephone communications to CHC Family Health Center call center. The responsibilities of the Call Center Specialist include booking appointments, entering patient registration information, directing incoming telephone calls, recording accurate messages, and cross covering other departments as needed at CHC locations.

Essential Duties and Major Responsibilities:

Receives and directs incoming calls to appropriate CHC personnel Screens patient calls, takes accurate messages, and returns calls as appropriate (to patients, providers, and other organizations/agencies) Schedules acute (same day) appointments in collaboration with the department Office Manager and Supervisor. Schedules patient appointments according to established protocol Collects and enters patient registration and demographic data into appropriate computer system

• Provides translation services for non-English speaking callers Directs incoming faxes Demonstrates understanding and commitment of dual mission of the health center
• Demonstrates understanding and commitment to the established CHC Values and Standards
• Performs other job related duties as required or assigned

Minimum Qualifications:

High School Diploma or GED required, Associate Degree in secretarial science or equivalent preferred Bilingual in English/Portuguese is a plus 1-year similar work experience or in a medical office environment preferred Computer skills for accurate data entry Knowledge of basic medical terminology Demonstrated interpersonal relationship skills Demonstrated Proficiency in reading, writing, and speaking in English Demonstrated ability to work in a fast paced, high telephone call volume office environment

• Communicates effectively in a clear, concise, accurate manner Committed to customer service excellence

Supervision Exercised:

None Competencies:

Individual departments may develop competencies which will be communicated and maintained through CHC's performance evaluation system.

Environmental Working Conditions :

Normal medical office environment of a busy Community Health Center Page 1 of 2

Physical and Mental Requirements:

The physical and mental demands are representative of those that must be met by an employee to successfully perform the essential duties of this job with or without a reasonable accommodation. Normal visual acuity and standard clerical dexterity to operate computers, printers, photocopiers, and fax machines; moderate walking, standing, reaching, and stooping in order to accomplish everyday office tasks required. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor. Active Filters Call Center Specialist -Dental Fitchburg, MA Clear All Apply