Customer Experience Specialist

Customer Experience Specialist Franklin, MA Job Details Temporary | Temp-to-hire $18 - $19 an hour 6 days ago Benefits Commuter assistance Health savings account AD&D insurance Disability insurance Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance Life insurance Qualifications Computer operation Computer literacy Productivity software Full Job Description Customer Service Representative Job Overview We are seeking a detail‑oriented and customer‑focused Customer Service Representative to support sales operations in a fast‑paced, ISO‑certified environment. This role is responsible for processing customer inquiries and orders, generating quotes, supporting invoicing and shipping activities, and providing administrative assistance to the sales team. The position is ideal for someone early in their career who thrives in a collaborative, customer‑focused setting. Key Responsibilities Respond to incoming customer calls and inquiries related to orders, pricing, product availability, and order status Process sales orders received via phone, web, email, and EDI systems Generate quotes for stock products and support order fulfillment Prepare and complete shipping documentation, including paperwork for international orders Perform invoicing activities, including adding freight charges and billing customers accurately Process customer credit card transactions Manage and distribute daily incoming company mail Provide general administrative support to Sales Support, Sales, and related teams Adhere to all

ISO 9001

policies and procedures governing business operations Perform additional duties as assigned by management Required Skills & Qualifications Strong customer service and communication skills with the ability to interact professionally with customers Basic computer proficiency, including Microsoft Office Experience or familiarity with data entry, order processing, or call‑center environments Strong organizational skills and attention to detail Ability to work effectively in a fast‑paced, deadline‑driven environment Collaborative team player with a strong work ethic Preferred Skills Experience or familiarity with

ISO 9001

environments Exposure to Salesforce and/or Microsoft Great Plains Sales support or administrative experience in a customer‑focused setting Job Type & Location This is a Contract to Hire position based out of Franklin, MA. Pay and Benefits The pay range for this position is $18.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Franklin,MA. Application Deadline This position is anticipated to close on Apr 17, 2026. Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I is embedded into our culture through: Hiring diverse talent Maintaining an inclusive environment through persistent self-reflection Building a culture of care, engagement, and recognition with clear outcomes Ensuring growth opportunities for our people Actalent is an equal opportunity employer. About Actalent Actalent is a global leader in engineering and sciences services. For more than 40 years, we've helped visionary companies advance their goals. Headquartered in the United States, our teams span 150 offices across North America, EMEA, and APAC—with four delivery centers in India led by 1,000+ extraordinary employees who connect their passion with purpose every day. Our Bangalore, Hyderabad, Pune, and Chennai delivery centers are hubs of engineering expertise, with core capabilities in mechanical and electrical engineering, systems and software, and manufacturing engineering. Our teams deliver work across multiple industries including transportation, consumer and industrial products, and life sciences. We serve more than 4,500 clients, including many Fortune 500 brands. Learn more about how we can work together at actalentservices.com.