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Planet Subaru

Subaru Service Advisor--full time, only three days

Career Insights for Automotive Customer Service Representative

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Based on Massachusetts data

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What they do

An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.

$56,405 / year median in Massachusetts

+13% projected growth

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Job Description

Subaru Service Advisor
  • full time, only three days Planet Subaru
  • 3.9 Hanover, MA Job Details Full-time $70,000
  • $140,000 a year 10 hours ago Benefits Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance 401(k) matching Employee discount Flexible schedule Retirement plan Qualifications Customer communication Company vehicle operation Empathy Full Job Description 3 Days a Week | $70,000
  • 140,000+ | 4 Days Off Every Week Planet Subaru
  • Hanover, MA A Very Rare Opportunity How does working full-time in just three days per week sound?
At Planet Subaru, our Service Advisors work approximately 39 hours over three days , giving you four days off every week . This is not a typo. We're looking for a high-level, customer-service-driven professional — a true rock star — to join our award-winning team.
The Schedule Full-time:
~39 hours per week over 3 days Closed Sundays Rotating every 5 weeks: This builds 5 weeks of time off into your schedule, before you even take your first hour of paid vacation. We can explain when we talk with you! 5
Weeks:
Monday, Tuesday, Wednesday (7:00am-8:00pm) 5
Weeks:
Thursday, Friday, Saturday (7:00am-8:00pm) You work hard when you're here — and then you truly unplug. Compensation $70,000
  • $140,000+ per year Reliable weekly pay plus performance bonuses Guaranteed minimum pay while training and ramping up Most new Planet Subaru advisors exceed the guarantee This is a career-level income opportunity, not an entry-level service counter job.
The Role As a Service Advisor, you are the primary point of contact for customers bringing their vehicle in for service.
You will:
Greet customers and build immediate genuine rapport with welcoming and empathetic first impressions. Guiding customers to the door of their loaner and car upon delivery. Write repair orders and recommend services Communicate clearly and proactively throughout the day Secure approvals for additional work when needed Solve problems and handle the occasional tough situation with professionalism Always giving our customer the experience you'd want if the shoe were on the other foot! This is a fast-paced, high-energy role. Organization and communication are everything. Most customers are understanding, as long as you are proactive, friendly, and transparent. We give you real authority to resolve issues. You are not just a messenger, you are empowered to take care of people. Who Thrives Here We are not looking for someone who simply "provides service." We are looking for someone who delivers exceptional customer care.
The right person:
Is highly organized and thrives in a fast-paced environment Takes pride in creating an outstanding customer experience Communicates clearly, proactively, and professionally Stays calm and solution-focused, even with a frustrated customer Presents themselves in a polished, professional manner Wants a career , not just a job Our best advisors don't just manage repair orders — they build lasting customer relationships
  • they build their own business within Planet Subaru.
Automotive experience is helpful but not required. We will train the right person with the right mindset. You must have a good driving record, as you will occasionally move customer and company vehicles. Growth & Stability We promote almost exclusively from within. We have significantly lower turnover than the industry average. The longevity of our team says a lot about the quality of life here. If you're ambitious, this role can lead to significant long-term growth. About Planet Subaru The car business doesn't always have a great reputation. We're different. We call ourselves "your un dealership", the alternative to the tricks and games found at other stores. Twice named to the Automotive News Top 100 Best Dealerships to Work For (selected from 20,000+ nationwide) Named a Boston Globe Top Place to Work NINE times Benefits 401(k) with employer contribution Health, dental, and vision insurance Health Saving account Paid time off Employee discount
Work Location:
In person (Hanover, MA — approx. 20 minutes southeast of Boston) Mission Culture where you belong: We hire elite professionals recruited from the broadest cross-section of society. Serving on our
Planet:
many women, including managers; veterans and active-duty military service members; people of all ages, gender identities, sexual orientations, and ethnic and racial backgrounds. We want you to apply! To Apply Visit our website to learn about our philosophy.
http:
//www.planetsubaru.com/top-reasons.htm Then email your resume to our Fixed Operations team, Marcel Choiniere, , with a brief cover letter explaining: Your experience level Why you're considering this career move If you're looking for a rare combination of income, stability, and quality of life, this could be the move that changes your career.
Job Type:
Full-time Pay:
$70,000.00
  • $140,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Flexible spending account Health insurance Paid time off Retirement plan Vision insurance
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • 401(k) Plans
  • Other Retirement and Savings
  • Bonuses/Stipends