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Luckys Ice Cream
Ice Cream Scooper
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Massachusetts data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$41,993 / year median in Massachusetts
-10% projected decline
Job Description
Join the team at Lucky's Ice Cream! We're looking for friendly, dependable, and hardworking team members who enjoy working in a fast-paced, customer-focused environment. If you have a positive attitude and enjoy making people smile, we'd love to hear from you! Job Responsibilities Greet customers and provide excellent customer service. Take customer orders and process transactions using our POS register system. Scoop hard ice cream and prepare soft serve ice cream. Make milkshakes, sundaes, and other menu items. Keep the shop clean, organized, and fully stocked throughout your shift. Work efficiently with fellow team members to provide a great customer experience. What We're Looking For Friendly, outgoing personality with strong customer service skills. Ability to multitask in a busy environment. Dependable, punctual, and willing to learn. Team player who works well with others. Positive attitude and strong work ethic. What We Offer 5-hour shifts that work well with school and other commitments. Excellent tip income in addition to hourly pay. A fun, fast-paced workplace with a supportive team environment. If you're reliable, motivated, and enjoy working with people, we'd love to have you join the Lucky's Ice Cream team!