includes taking the order via email or phone call, entering the order into our ERP System and adequate follow through on orders until shipped and billed.

This includes communication to customers and sales team on order updates and status changes to their orders. Review of customers PO instructions and updating this in our ERP System under Customer Remarks. Trouble shooting when any customer issues are communicated, empowerment to decide upon a resolution to the problem and follow through. Communicate with and build a team relationship with the Technical Sales Representatives that you are assigned to support. Communicate with Credit department to ensure urgent orders are released from credit hold. Enter direct ship orders and properly communicate and hand off to Direct Ship Coordinators to submit order to principal. Handle customer complaints including documentation, disposition and CPAR, corrective and preventative action. New Customers

Send new customer packet information to our customers, and follow up until paperwork is submitted and to be sent in to employee responsible for setting up new customers in ERP System Send new forecasting to forecasting coordinator in supply chain.

Communicate with Pricing Team to set up new products and pricing in customers template in ERP. Continuously work to improve order entry related processes in order to raise service levels, reduce errors and increase efficiencies Perform other functions of the customer service department as needed Build effective communication lines with supply chain, logistics and the sales team. Other Responsibilities include (but not limited to)

Understand and adhere to/follow the department procedures and policies.
Understand and adhere to/follow the Azelis Americas and CASE Business
Additional responsibilities may be assigned as needed.

Key Strengths:

Detail-oriented and well organized. Ability to multi-task and handle a high volume of work load with attention to detail at all times. Self-motivated, honest, dependable and a high level of integrity. Superior interpersonal skills. Good telephone skills.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies: Analytical

Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data. Problem Solving
Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. Technical Skills
Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. Oral Communication
Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; demonstrates group presentation skills and a good command presence; participates in meetings. Written Communication
Writes clearly and informatively; presents numerical data effectively. Teamwork
Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Business Acumen
Understands business implications of decisions; displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals. Cost Consciousness
Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources. has a strong command of margin optimization opportunities within the operation. Ethics
Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically. Strategic Thinking
Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

High school diploma or GED, at a minimum. College degree preferred. 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