PURPOSE:

The Customer Service Representative maintains day-to-day operations and contact with customers, sales representatives, various internal departments. The Customer Service Representative manages the order entry process while proactively solving service issues as they arise.

RESPONSIBILTIES

Receives, processes, inputs customer orders. Manages process from order receipt to invoicing while screening information for accuracy and completeness. Partners with sales and manufacturing to analyze customer requirements as they are related to our production plan and proactively communicates updates to the customer. Enters orders, contacts customer and or sales representative promptly with resolution to problems and or alternatives; manages customer releases and ensure delivery dates are met. Maintains a professional relationship with internal and external departments for order completion. Proactively manages customers finished goods inventory levels. Promotes a strong work ethic and displays a team player mentality. Understands product line, delivery times, and company procedures. Performs special projects as assigned by Department Manager.

QUALIFICATIONS

5 years customer care experience in a manufacturing or technical environment. Proficient in Microsoft Excel and other MS Office software. Able to communicate clearly and professionally, both verbally and in writing. Strong decision making and analytical skills. Detail oriented, strong organizational and communication/listening skills. Able to maintain professionalism under stress. Must have unrestricted work authorization for the United States.

Job Types:

Full-time, Temporary Pay:

$23.00 - $27.00 per hour

Work Location:

In person