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Customer Service Representative Kubala Home Improvement Ludlow, MA Job Details Full-time $17

• $19 an hour 4 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Opportunities for advancement Flexible schedule Referral program Qualifications Customer records maintenance High school diploma or GED Managing clients in a customer support role Client interaction via phone calls Customer data entry Full Job Description At Kubala Home Improvement, we don't just install windows and doors—we deliver an exceptional experience from first call to final follow-up.

As we continue to grow, we're looking for a reliable, calm-under-pressure Customer Service Representative to be the welcoming voice and problem-solver for our customers. If you're organized, friendly, and love helping people, we want to hear from you!

Why You'll Love Working Here:

• PTO & Sick Time and Paid Holidays
• Because balance matters
• 401(k) + Company Matching
• Invest in your future
• Health, Dental & Vision Insurance
• Comprehensive coverage
• Supportive, Family-Style Team Environment
• Career Growth Opportunities
• We promote from within

What You'll Be Doing:

• Answering inbound calls and assisting customers with scheduling, service requests, product inquiries, and general support
• Following up on service-related concerns and production updates
• Listening to customers with empathy and helping de-escalate issues with professionalism and care
• Collaborating with other departments to ensure a smooth customer journey
• Keeping accurate notes and updating internal systems after each call
• Making outbound calls for confirmations, updates, and rescheduling needs

What We're Looking For:

• Exceptional phone presence
• Friendly, clear, and professional
• Proven customer service and de-escalation experience
• Strong communication and problem-solving skills
• Tech-savvy with the ability to learn and navigate scheduling and CRM systems
• Reliable and punctual, with access to dependable transportation
• High school diploma or equivalent (required)
• Willingness to work from the office most days, with flexibility for evening call coverage from home when needed Join a company that values your voice—literally.

Apply today and help us deliver 5-star service, one call at a time.

Job Type:

Full-time Pay:

$17.00

• $19.

00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Paid time off Referral program Vision insurance

Work Location:

In person