A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Full-Time About the Role We are seeking a motivated, energetic, and detail-oriented Customer Service & Office Administrator to join our growing team. This is a fast-paced, multi-faceted position ideal for someone who enjoys helping customers, staying organized, and supporting a busy office. The right candidate is friendly, professional, highly organized, and takes pride in providing exceptional customer service while maintaining accuracy in administrative tasks. This role combines customer service, receptionist duties, data entry, office administration, and light bookkeeping. If you're someone who enjoys variety in your day, learns quickly, and is always willing to jump in where needed, we'd love to hear from you. Responsibilities Provide outstanding customer service by phone, email, and in person. Answer and direct calls using a multi-line phone system. Respond promptly and professionally to customer inquiries. Welcome and assist customers and visitors. Perform accurate and efficient data entry. Create, update, and maintain customer records and office documentation. Prepare spreadsheets and reports using Microsoft Excel. Assist with light bookkeeping and other administrative tasks. Cross-train in multiple departments and provide support where needed. Maintain organized files and ensure all work is completed accurately and on time. Work collaboratively with team members to support daily office operations. Qualifications Excellent customer service and communication skills. Professional phone etiquette and a positive, friendly attitude. Strong proficiency in Microsoft Office, with advanced working knowledge of Microsoft Excel. Exceptional attention to detail and data entry accuracy. Strong organizational and time management skills. Ability to prioritize multiple tasks in a fast-paced environment. Comfortable learning new processes and cross-training in different areas. Dependable, self-motivated, and a team player. Previous office administration, customer service, receptionist, or administrative experience preferred. Experience with bookkeeping is a plus but not required. What We're Looking For We're looking for someone who is dependable, energetic, and enjoys being the person others can count on. The ideal candidate is proactive, organized, adaptable, and takes pride in delivering excellent customer service while keeping office operations running smoothly. Compensation $20.00-$21.00 per hour, based on experience. If you enjoy working with people, have strong administrative skills, and are looking for a position where every day is different, we'd love to hear from you. Apply today and become an important part of our team.
