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TL
Tighe Logistics Group
Customer Service Representative - 1st shift
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Massachusetts data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$41,993 / year median in Massachusetts
-10% projected decline
Job Description
Job Summary We are seeking a Customer Service Representative/Clerk to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to clients. This role requires effective communication skills and the ability to assist customers with their inquiries and issues.
Shift:
Monday-Friday 8am-5pm with 1 hour lunch Pay rate: $20.00/hour Duties Process customer orders and run stock reports in our in-house warehousing system. Prepare all related paperwork and necessary information required for customer work-orders, post inventory records, check all orders for special request. Coordinate special, last-minute shipping requests. Oversee and file paperwork both physical and electronic. Answer phone calls and operate various types of office machines and computers necessary to perform duties. Effectively correspond with customers as required on a daily basis.Requirements:
- Strong customer service skills with the ability to communicate effectively; solid written and verbal skillset (customer facing position)
- Strong computer skills a MUST
- Knowledge of phone etiquette and client services practices