A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Customer Service Representative Connexion Systems and Engineering, Inc. Marlborough, MA Job Details Temporary | Full-time $18 an hour 1 day ago Benefits Health insurance Dental insurance Qualifications Interpersonal skills High school diploma or GED Attention to detail Organizational skills
Empathy Full Job Description Job Title:
Consumer Relations Representative Pay Rate:
$18/hr.
Location:
Marlborough, MA Duration:
6+ months, with potential to extend or convert based on business needs
Schedule:
Monday-Friday, 8:30am-5:00pm EST Job Summary We are seeking a Consumer Relations Representative to provide exceptional customer service and support to consumers regarding a variety of products. This position will handle inbound calls covering general questions, product troubleshooting, order information, product availability, warranty replacements, and product specifications. The ideal candidate will be professional, empathetic, and customer-focused, with the ability to understand consumer needs, resolve issues efficiently, and accurately document each interaction. Key Responsibilities Answer and manage incoming consumer calls and provide knowledgeable, professional support. Troubleshoot consumer questions and issues related to products, including Bluetooth, mobile applications, and Wi-Fi-connected devices. Accurately document consumer interactions and call information in the customer service system. Escalate calls or issues when necessary and follow established procedures. Follow up with consumers as needed to ensure questions and concerns are addressed. Identify additional opportunities or needs expressed by consumers. Properly handle and protect personally identifiable information (PII). Meet established departmental performance and service metrics. Participate in coaching and apply feedback to improve performance. Maintain current knowledge of products, systems, and procedures. Education High school diploma or equivalent required. Experience 1-2 years of call center experience preferred. Candidates without call center experience may be considered with relevant phone-based customer service or customer-facing experience. Skills & Qualifications Strong customer service skills. Experience supporting or troubleshooting Bluetooth, mobile application, or Wi-Fi-enabled products preferred. Excellent verbal and written communication skills. Ability to understand and follow oral and written instructions. Working knowledge of Microsoft Office applications, including Word, Excel, and PowerPoint. Strong attention to detail and organizational skills. Dependable and punctual. Comfortable working at a desk and remaining seated for extended periods. Work Environment Professional office environment. Position is primarily desk-based and requires extended periods of sitting and computer use. Hybrid work may be available after meeting established performance metrics. #CNX100
