Job Title :

Front Desk Customer Service Representative Reports to :

General Manager/Sales & Service Manager FLSA Status :

Non-Exempt Our team is growing, and we are looking for team players who are enthusiastic, have a can-do perspective, and enjoy working with kids. We provide paid on-the-job training, flexible scheduling, a rewarding work environment, and a one-of-a-kind culture that will make you smile too!

Summary:

Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers, and is responsible for presenting a positive image for the company.

Perks & Benefits:

Growth opportunities Flexible schedule Competitive Pay Valuable work experience Increased social opportunities Future references/referrals Monthly paid training

Requirements:

Ability to work with children Excellent interpersonal communication and organizational skills Must be open to cross training and teaching swim lessons Must be at least 18 years of age or older Duties and Responsibilities include the following, other duties may be assigned . Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner. Conducts sales calls for prospective members. Processes student registrations using effective sales/customer service techniques. Schedules and manages birthday/pool parties. Resolves customer concerns/complaints using a professional approach. Assists clients with purchases of merchandise and vending. Greets parents and students as they report to the front desk. Checks in students on the attendance tracking system. Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area. Updates informational displays with accurate and timely promotions and literature. Makes collection calls to resolve open account problems. Prepares twice daily student lesson schedules for use by instructors and management staff. Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.

Education/Experience:

High school diploma or GED required. Some college preferred. Two years previous customer service and/or administrative office experience required. Intermediate level computer skills required using Google, Excel and other software systems. Certifications and licenses : Lifeguarding/CPR, First Aid and AED certification preferred but not required and can be provided. Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.