A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Login Jobs Job Seekers Employers Login Share Draft Team Member I, Full-Time, Hybrid Marlboro MA First Tech Federal Credit Union | Marlborough, MA Applying to this job will open a new window on the employer's web site to apply there. Posted Date 7/21/2026 Description Provide members with a high level of support services support in a friendly, efficient and timely manner. Support the handling of products and services offered to our members. Assist the Deposit Services department in achieving service goals. Here's what you can expect from the job and what you need to be successful:
What You'll Do :
Actively contributes to DCU's Success Sharing initiatives and practices DCU's principles of People Come First; Do the Right Thing; Make a Difference Duties include releasing Remote Deposit Capture deposits, processing share draft returns, processing Fed Returns, encoding error disputes, Pega service requests, processing member affidavits, Accounting adjustments, and assisting with creating procedures. Maintains a high level of professionalism and respect during interactions with both members and colleagues alike Maintains a working knowledge of and adheres to DCU policies and procedures related to the position as well as all applicable regulations Performs work functions with attention to detail, within established timeframes and follows through as needed to complete tasks Meets or exceeds performance goals, including but not limited to, service level achievement, timeliness of tasks, quality of work, service quality and others as assigned Provide support, service, and research for members and other departments within DCU. Answer incoming Hunt Line(s) calls in a professional manner Perform all job-related duties and participate in various team projects as assigned by the Deposit Services Manager or Team Leader. Cross-train within Deposit Services Department to assist other teams as needed.
Essential Skills:
Prior financial institution experience preferred Prior customer service experience Strong PC Skills with an emphasis on
Microsoft Office Location:
Marlboro, MA Target Compensation:
$20.50 - $22.60 per hour
Schedule:
Monday -Friday 8a-5p (40 hours)
Who We Are:
What makes First Tech different? Click here to learn more! Every great journey begins with a bold idea—and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.
Employees are eligible for:
Traditional medical, dental, and vision coverage Generous 401(k) match
Paid Time Off:
- You'll accrue up to 15 days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually Paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria
