Key Responsibilities:

Answer incoming telephone calls and assist customers with: Making, modifying, or canceling vehicle reservations Booking high-speed passenger reservations
Process reservations accurately using the reservation system.
Provide general information including: Vehicle space availability Schedule details and related inquiries
Troubleshoot customer concerns related to website use.
Perform data entry and record processing.
Assist with training new employees.
Perform additional duties as assigned.

Required Qualifications & Skills:

Strong telephone communication skills, including clear spoken English.
Excellent customer service and interpersonal skills.
Basic proficiency in PC computer applications.
Familiarity with internet use, web browsers, and mobile platforms (iOS and Android).
Strong organizational skills and attention to detail.
Willingness to learn and demonstrate initiative.
Reliable transportation and strong attendance record.
Availability to work weekends, holidays, and occasional evenings.
High school diploma or equivalent required. Preferred (but not required):
Multilingual abilities, especially Brazilian Portuguese, Spanish or Portuguese.

Work Environment & Physical Requirements:

This is an office-based position requiring:

Prolonged periods of sitting at a desk.
Ability to lift to 20 lbs.
Ability to move freely within the workspace.
Ability to work 8 hr.

shift as scheduled.

Location:

Mashpee Reservation Office.

Employment requirements:

pass a pre-employment drug test; pass a background check. Active Filters Reservation & Customer Service Rep. 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