Medical Administrative Office Support

Job Summary We are seeking a friendly, reliable, and detail-oriented Customer Service / Retail Associate to join our team. In this role, you will assist customers in-store and over the phone, process medical equipment orders through our software system, and ensure a seamless experience from intake to fulfillment. This position is ideal for someone who enjoys helping people and thrives in a collaborative, fast-paced environment. Key Responsibilities Greet and assist customers in our retail showroom with product selection and inquiries. Answer phones, respond to emails, and provide excellent customer support. Enter and manage patient orders, prescriptions, and documentation. Verify insurance information and coordinate with billing and clinical staff. Maintain organized inventory and product displays in the retail area. Process payments, collect upgrade fees, and handle daily cash/credit transactions. Collaborate with other departments to ensure timely delivery and customer satisfaction. Maintain a professional, clean, and welcoming retail environment. Qualifications Previous experience in customer service, retail, or healthcare setting preferred. Experience with DME or medical supply operations is a plus (training provided). Strong computer skills; familiarity with EMR systems is helpful. Excellent communication, organization, and problem-solving skills. Compassionate and professional demeanor with a customer-first attitude. Ability to multitask and adapt to changing priorities.

Job Type:

Full-time Pay:

$22.00

• $24.

00 per hour

Benefits:

401(k) 401(k) matching Paid time off Professional development assistance

Work Location:

In person Medical Administrative Office Support Mendon, MA 01756 $22

• $24 an hour
• Full-time $22
• $24 an hour
• Full-time Job Summary We are seeking a friendly, reliable, and detail-oriented Customer Service / Retail Associate to join our team.

In this role, you will assist customers in-store and over the phone, process medical equipment orders through our software system, and ensure a seamless experience from intake to fulfillment. This position is ideal for someone who enjoys helping people and thrives in a collaborative, fast-paced environment. Key Responsibilities Greet and assist customers in our retail showroom with product selection and inquiries. Answer phones, respond to emails, and provide excellent customer support. Enter and manage patient orders, prescriptions, and documentation. Verify insurance information and coordinate with billing and clinical staff. Maintain organized inventory and product displays in the retail area. Process payments, collect upgrade fees, and handle daily cash/credit transactions. Collaborate with other departments to ensure timely delivery and customer satisfaction. Maintain a professional, clean, and welcoming retail environment. Qualifications Previous experience in customer service, retail, or healthcare setting preferred. Experience with DME or medical supply operations is a plus (training provided). Strong computer skills; familiarity with EMR systems is helpful. Excellent communication, organization, and problem-solving skills. Compassionate and professional demeanor with a customer-first attitude. Ability to multitask and adapt to changing priorities.

Job Type:

Full-time Pay:

$22.00

• $24.

00 per hour

Benefits:

401(k) 401(k) matching Paid time off Professional development assistance

Work Location:

In person