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4N
4100 Newton-Wellesley Hospital
Image Service Representative I
Career Insights for Customer Service Representative (General)
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Based on Massachusetts data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$41,993 / year median in Massachusetts
-10% projected decline
Job Description
Site:
Newton-Wellesley Hospital Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Responsible for responding to internal and external requests for exam results and preparing images for doctor or patient requests. Also, responsible for oversight in regard to prioritization of image interpretations, first line support for imaging informatics troubleshooting, and also resolving specific issues relevant to patient care internally and externally. Does this position require Patient Care? No Essential Functions- Organizes daily workflow of images.
- Assists hospital staff in the execution of their duties by acting as a resource person for timely, effective use of services, both in electronic and manual modalities.
- Downloads images from other institutions into the EHR system.
- Routinely checks Electronic Health Record system to ensure that studies are flowing from the acquisition modalities and are properly routed to the review stations to assure a clinical continuity of service.
- Initiates and follows through with tracking missing images to point of acquisition.
- Documents transmission of images to Electronic Health Record system and follows through with notification of person.
- Assist with administrative and clerical duties as needed.
- Knowledgeable in medical office/hospital/managed care business practices and processes.
- Knowledgeable of imaging sciences, software and other processes and modalities.
- Strong organizational and analysis skills.
- Strong project management skills.
- Good computer skills and familiarity with general processing software and Electronic Health Record systems.
- Excellent customer service and communication skills. Additional Job Details (if applicable) Remote Type Onsite Work Location 2014 Washington Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.71
- $25.
EEO Statement:
4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857- 282-7642.
Benefits
- Dental Insurance