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RMF Renewal by Andersen LLC
Retail Service Representative I
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Massachusetts data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$41,993 / year median in Massachusetts
-10% projected decline
Job Description
ANDERSEN CORPORATION SUMMARY
At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live. Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector. Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.JOB DESCRIPTION
Renewal by Andersen is looking for a Retail Service Representative to join our Boston market team! The Retail Service Representative will focus on providing entry-level customer service for delivery partners and customers.RESPONSIBILITIES
: Performs entry level clerical work related to RbA CORO sales and service, of limited complexity and variety. Perform administrative tasks associated with role. Answers telephone and receives visitors; determines nature of business and directs individuals to appropriate staff or supplies information. Sorts, alphabetizes, and files correspondence, forms, records, reports and other materials according to filing systems. Searches records and files for specific data. Post entries in books of account, ledgers, or other recordkeeping logs. Performs routine typing or word processing of materials, including lists, envelopes and form letters. Coordinates mailing, copying and other administrative projects. Maintains stock levels of supplies and brochures.QUALIFICATIONS
: High school diploma or equivalent plus a minimum of 1 year customer service experience. Basic word processing, spreadsheet and general computer skills Ability to develop and establish good interpersonal relationships Demonstrates ability to work and contribute in a team environment Good phone etiquette and verbal/writing skills Customer orientation Flexibility & positive outlook Listening skills Detail orientationPAY RANGE
$19.85 - $28.75 CULTUREAND BENEFITS
At Andersen, we believe our people are at the heart of everything we do. Every day, their talent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package - a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member's wellbeing and success. While specific benefits may vary by position or location, we're proud to offer a comprehensive Total Rewards Package designed to support your well‑being, growth, and future.Our benefits include:
401 (k) Plan, Employer Fixed Contributions & Company Matching Profit Sharing- Medical, Dental and Vision Coverage
- Flexible Spending Accounts (FSAs)
- , Health Savings Account (HSA) and Health Reimbursement Account (HRA) Life Insurance Paid Time Off & Paid Holidays Paid Maternity Leave & Paid Parental Leave
- Career Growth Planning & Nationwide Career Opportunities
- For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement.