Customer Service

Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At WECTEC Staffing Services, a wholly-owned subsidiary of Westinghouse Electric Company LLC, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

About the role:

Customer Service Representative .12 Months - Office work environment Gastonia, NC

Key Responsibilities:

This role is the connection between our company and the customers we serve- answering questions, resolving issues, and providing guidance on billing, payments, service requests, and more. You'll also help customers navigate difficult situations, including credit challenges, all while using your communication skills and attention to detail to deliver a positive experience. Customer centricity will be your focus as you handle interactions from customers

• Listen and understand customers' needs; provide on the spot solutions in a thoughtful & courteous manner.
• Operate according to performance standards, regulatory requirements and expectations to ensure customer service quality and effectiveness.
• Learn and use customer information system, and other applications daily.
• Assist customers with credit difficulties, termination of service notices and possible gas-related emergencies.
• Perform related administrative tasks, as the need arises.
• Live to the company Values of Safety, Integrity, Respect, Inclusion and High Performance.

You will help ensure the continued delivery of safe, reliable, and cost-effective energy to our customers.

Qualifications:

Three or more years of customer contact experience

• Understanding of our intent to be the first-choice of Customers, needs of the business and the related Customer Care Operations need to achieve that intent. Bilingual English/Spanish A basic understanding of billing, rates, credit, energy usage, and customer accounts.
• Demonstrate the ability to de-escalate a call with irate and difficult customers. Resolve basic routine issues.
• Work varying shifts, nights, weekends and during emergency situations.

Our Safety Pledge to

You:

If you are as committed to your success as we are committed to your safety, then this is the position for you! For us, our guiding principle has always been and will continue to be the safety of our people. It's that simple! Why WECTEC Staffing Services? WECTEC Staffing Services delivers customer-focused solutions, offering everything from high-volume, cost-effective staffing to specialized niche roles, while maintaining best-in-class service. Our employees bring expertise across technical and corporate functions, supporting international contracts in over five countries. We invite you to explore opportunities within our distinguished global talent network. WECTEC Staffing Services offers competitive pay to all of our employees. Additionally, most positions qualify for benefits including the following: Comprehensive Health and Income Protection Benefits 401(k) Savings Plan Paid Vacations for Qualifying Positions We are committed to transparency and equity in all our people practices. The base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be $18.00 - $20.00. WECTEC Staffing Services continues to successfully place professional and technical resources into key roles globally. You can learn more by visiting www.wectecstaffing.com You can submit your completed application, and explore other available options, using the following link: careers.westinghousenuclear.com Get connected with WECTEC Staffing Services on social media: LinkedIn Equal Opportunity Employer including Veterans and Individuals with Disabilities #LI-Onsite