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CG
Central GMC of Norwood
Automotive Parts Advisor
Career Insights for Automotive Customer Service Representative
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Scorecard
Based on Massachusetts data
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What they do
An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
$56,405 / year median in Massachusetts
+13% projected growth
Job Description
Automotive Parts Advisor Central GMC of Norwood Norwood, MA Job Details Full-time $16
- $20 a week 10 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Employee discount Qualifications Customer communication In-person customer service Automotive parts sales Grammar Experience Retail sales Full Job Description Central GMC Inc.
Position:
Parts Sales Counter Consultant Level:
ExperiencedESSENTIAL DUTIES & RESPONSIBILITIES
Order, receive, and bill all parts Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions. Develops estimates by costing materials, supplies, and labor; calculating customers payment, including deductibles. Assist retail customers and technicians, including answering phones Assist with parts inventory management through bin counts and record keeping Maintains customer rapport by explaining estimates and expected, the return of vehicle; obtaining customers' approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging to tow and temporary transportation. Maintains automotive records by recording problems and corrective actions planned. Updates job knowledge by participating in educational opportunities; reading manufacturers' publications. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.QUALIFICATIONS 2
years' experience within a Dealership Parts environment Strong sales ability Certification- a big benefit Ability to provide quality customer service Willingness to take initiative Quality verbal communication, writing and grammar skills Computer Literate Ability to perform job responsibilities and meet deadlines Excellent communication skills Excellent customer service skills Professional appearance Ability to work independently Being proactive in your job responsibilities, career and business growth
WHAT WE WILL GIVE YOU
Competitive Salary 401K Competitive vacation policy Employee discounts Complete Health insurance and Dental Career progression N.B. please note that all employment and compensation depends on brand and experience. We are looking for talent with experience working in an automotive dealership environment. If you are interested please apply!Job Type:
Full-time Job Type:
Full-time Benefits:
401(k) Dental insurance Health insurance Paid time offSchedule:
Day shift Monday toFriday Weekends Supplemental Pay:
Bonus pay Commission payExperience:
Inventory:
1 year (Preferred)Automotive Parts:
3 years (Preferred) This Company Describes Its Culture as: Detail-oriented- quality and precision-focused People-oriented
- supportive and fairness-focused Team-oriented
- cooperative and collaborative