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Norwood Subaru Inc.

Service Advisor

Pay: $75,000–$200,000/yr

Posted: 3 weeks ago

Location: Norwood, MA (Onsite)

Last Updated: 3 weeks ago

Hours: Full-Time

Expires: 9/22/2026

Career Insights for Automotive Customer Service Representative

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What they do

An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.

$56,405 / year median in Massachusetts

+13% projected growth

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Job Description

Description:

Job Description:

Service Advisor About Us:

Clay Subaru is a family-oriented dealership committed to providing exceptional customer service and a welcoming atmosphere. Our service team is known for professionalism, efficiency, and dedication to customer satisfaction.

Position Overview:

We are seeking a motivated and experienced Service Advisor to join our team. The Service Advisor is the key point of contact between customers and our service department, ensuring a smooth and efficient service experience. You will be responsible for communicating repair and maintenance recommendations, providing accurate estimates, and ensuring top-notch customer satisfaction.

Responsibilities:

Greet customers and assess their vehicle service needs. Clearly explain recommended services and repair options. Prepare accurate repair estimates and obtain customer approvals. Coordinate with service technicians to ensure timely and quality repairs. Keep customers informed on the status of their vehicles. Handle customer concerns and work to resolve any issues promptly. Promote service specials and dealership maintenance programs. Maintain accurate records of services performed and customer interactions.

Qualifications & Requirements:

Previous experience as a Service Advisor in an automotive dealership or repair shop is required. Strong knowledge of vehicle maintenance and repair services. Excellent customer service and communication skills. Ability to multitask in a fast-paced environment. Proficiency in computer systems and service management software. A team player with a positive attitude and a strong work ethic. Valid driver's license and a clean driving record.

Benefits & Perks:

Starting Bonus up to $3,000 (based on experience and qualifications). Competitive salary with performance-based incentives. Anywhere from 75k-200k per year Health and dental insurance. 401(k) Paid time off and holidays. Employee discounts on service and vehicle purchases. Ongoing training and career growth opportunities. If you're an experienced Service Advisor looking for a rewarding opportunity with a supportive team, apply today and become a part of the Clay Subaru family!

Requirements:

PI286109446