Customer Service Representative

Job Overview Wood & Associates Insurance Agency is a second-generation family business specializing in personal lines insurance. We are seeking a dedicated, reliable, career-minded associate to join our close-knit team. In this role, you will help ensure clients are properly protected by delivering accurate policy support, thorough follow‑through, and exceptional service. Responsibilities Provide courteous, professional support to clients by phone, email, and in person. Document all client interactions and updates in the agency management system. Process quotations, binders, and endorsements for all client business. Present and explain insurance policy options based on client needs. Coordinate with clients and mortgage companies to meet home closing deadlines. Monitor inspection and underwriting requirements to help prevent non‑renewal or cancellation. Collaborate with team members to resolve issues efficiently and effectively. Requirements Great self-starter with ability to prioritize and multi-task. Strong organizational skills with meticulous attention to detail. Takes initiative and follows through on tasks. Excellent problem-solving abilities & collaboration skills. Exceptional verbal and written communication skills. Possess an upbeat, positive and enthusiastic attitude. Previous experience in a customer service role is preferred. Proficient in Microsoft Office & Adobe Acrobat.

Benefits:

Sign-on bonus $1,000 Generous starting pay: $25/hr. $2/Hr. pay raise after getting licensed Annual bonuses and sales incentive opportunities Generous holiday pay (Approx. 160hrs / 20 days) Paid vacation and sick time 401(k) with 100% match, up to 6% of employee pay Health Insurance and Dental Insurance Long-term Disability Insurance New Agent Training Program paid by the agency P&C License fee and continuing-education credits paid by the agency Free on-site parking in a private professional building Conveniently located next to the Peabody Industrial Park We look forward to welcoming a team member who values client care and the opportunity to grow within a dedicated team.

Visit our website:

www.woodinsurance.net

Job Type:

Full-time Pay:

From $25.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance On-the-job training Paid time off Referral program

Language:

English (Required)

Work Location:

In person