Job Overview We are seeking a dynamic and enthusiastic Customer Service Representative to join our team! In this vital role, you will be the friendly face and voice of our organization, providing exceptional support to our clients and ensuring their needs are met with professionalism and efficiency. Your energetic approach will help foster positive relationships, resolve inquiries promptly, and contribute to a welcoming environment. This paid position offers an exciting opportunity to develop your communication skills, enhance your organizational abilities, and be part of a vibrant team dedicated to outstanding service. Duties Respond promptly and courteously to customer inquiries via multi-line phone systems, and email. Manage front desk operations, , directing calls, and handling incoming mail or deliveries, dispatching technicians to jobs Maintain accurate records through data entry, filing, and updating client information using productivity software such as Microsoft Office and spreadsheets Assist with office management tasks like calendar management, appointment scheduling, and organizing meetings or events Provide support with clerical duties including proofreading documents, preparing Word processing files, and maintaining office supplies Utilize technical proficiency in computer skills to troubleshoot basic issues and ensure smooth daily operations Support client communication efforts by providing clear information about products or services and following up on customer requests Requirements

EXPERIENCE WITH SERVICE TITAN IS A HUGE PLUS

Proven experience in office management or administrative support roles with strong organizational skills is a plus Excellent computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with spreadsheets and data entry tasks Strong phone communication skills with experience managing multi-line phone systems and practicing professional phone etiquette Bilingual abilities are highly desirable to effectively serve diverse client needs Demonstrated clerical experience including filing, proofreading, calendar management, and document preparation Ability to multitask efficiently while maintaining attention to detail in a fast-paced environment Customer service experience with a focus on client communication and support excellence Technical proficiency with office equipment such as fax machines, printers, and basic troubleshooting skills Personal assistant or front desk experience is a plus; familiarity with QuickBooks or similar financial software is beneficial Excellent time management skills to prioritize tasks effectively and meet deadlines Join us in delivering top-tier customer support while developing your professional skills in a lively, supportive environment!

Pay:

$15.00 - $25.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Professional development assistance Retirement plan

Work Location:

In person