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Suncor Stainless, Inc.
Customer Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Massachusetts data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$41,993 / year median in Massachusetts
-10% projected decline
Job Description
No recruiters, please. Local candidates only.
Job Summary:
The Customer Service Representative position is responsible for providing customer service to current Suncor Stainless and clients and partners. Additionally, the Customer Service Representative is responsible for all order-related activities as directed by the Customer Service Manager.Job Responsibilities:
- Provide general customer and sales support as needs arise.
- Provide order entry support for sales.
- Record customer issues as cases and assign to appropriate representative or facilitate customer satisfactory resolution personally.
- Provide back up and support to Sales team as needed.
- Troubleshoot and facilitate customer issue resolution
- Facilitate sales by engaging end users and partners with product information.
- Acquire and maintain proficiency in technical aspects of the product line and acquire the ability to explain and demonstrate products on demand.
- Learn and develop proficiency in all company systems.
- Provide other support for sales services as needed.
Qualifications:
- Minimum 2 years of college
- Minimum 3 years customer service experience
Skills and Abilities:
- Proficient computer skills and Microsoft software skills
- Exceptional communication, problem solving and organizational skills
- Marine, Industrial or Rigging experience is a plus.
- Ability to prioritize and manage multiple projects No Recruiter Please - Local Candidates Only Suncor Stainless requires the passing of a pre-employment drug screening as a condition of employment.