A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Mastria Auto Group, with a rich legacy spanning over 50 years, is widely respected in the automotive industry. Our reputation is built on a deep commitment to our employees and customers, guided by our core values of being ethical, professional, customer-focused, intelligent, dedicated, and resourceful. We prioritize work-life balance by closing every day at 6 pm and providing a day off during the week. We are actively seeking motivated and customer focused Subaru Trade-Up Advantage Program Specialist to join our dynamic sales team. If you have a passion for automobiles and enjoy building relationships with customers, we want to hear from you!
What We Offer:
5 day work week - 9am to 6pm (Must be able to work Saturdays) Competitive daily compensation with wages on demand. Enjoy a true work-life balance closed on Sundays, with daily closure at 6 pm and a day off during the week. Generous paid vacation and holidays to spend quality time with your loved ones. Free life insurance - $50,000 benefit. Comprehensive medical and dental insurance to care for your family's well-being. 401K with an employer-matched feature for your financial security. An inclusive and supportive team culture that values family principles.
Responsibilities:
Maintain strong knowledge of current new car inventory, incentives, and Trade-Up offers. Review daily service appointments using the Care Connect Program portal to analyze equity positions and identify qualified customers. Initiate face-to-face conversations to introduce Trade-Up Program and present upgrade opportunities on digital handouts to eligible customers. Explain benefits of trading up to a new Subaru, including updated safety features. Collaborate with service and sales departments to ensure a smooth handoff. Capture and log all customer interactions in CRM with detailed notes and outcomes. Follow up with leads and interested, unsold customers and maintain long-term relationships. Provide backup support on the showroom floor when scheduled/required. Conduct yourself in a professional manner that supports our culture and the Subaru Love Promise. Schedule in-dealership appointments and track activity using our CRM. Present trade values and monthly payment options to customers. Manage process for outbound emails, text messages and phone calls prior to and post customer service visits.
Qualifications:
Strong interpersonal and communication skills Prior sales or automotive experience is helpful, but not required Comfort with CRM tools, iPad, and general technology Willingness to learn dealership specific tools Professional appearance and a customer-first attitude Self-motivated with a passion for helping people Ability to thrive in a fast-paced environment and multitask across departments Strong follow up skills Prior vehicle sales experience a plus Join our Mastria Auto Group family, where we live and breathe our core values of being ethical, professional, customer-focused, intelligent, dedicated, and resourceful. to become part of our esteemed and growth-oriented family and advance your career!
