Banking Customer Service Representative

Banking Customer Service Representative Reading, MA Job Details Full-time | Contract $22 - $23 an hour 9 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Record keeping Computer operation Providing guidance on banking products Phone communication Call center experience Computer literacy High school diploma or GED Computer skills Assisting with digital banking services CRM system proficiency Associate's degree Escalation handling Communication skills Entry level Client interaction via phone calls Banking regulatory compliance Full Job Description Seeking a professional and customer-focused Banking Call Center Representative. In this role, you will be responsible for handling inbound and outbound customer calls, providing support for banking products and services, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

Answer incoming calls from customers regarding account inquiries, transactions, and banking products. Assist customers with online banking, card issues, loan information, and other general service requests. Identify and resolve customer issues efficiently and accurately. Escalate complex or unresolved issues to the appropriate department or supervisor. Maintain knowledge of bank products, services, policies, and procedures. Document all customer interactions in the system for tracking and follow-up. Meet performance metrics related to call quality, handling time, and customer satisfaction. Follow all banking regulations and maintain the confidentiality of customer information.

Qualifications:

High school diploma or equivalent; associate degree or higher is a plus. Previous experience in a call center, customer service, or banking environment preferred. Strong communication and interpersonal skills. Ability to handle high call volumes and manage stress in a fast-paced environment. Basic computer proficiency and familiarity with CRM systems. Detail-oriented and dependable with a focus on problem-solving.

INDBOS Job Types:

Full-time, Contract Pay:

$22.00 - $23.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Education:

Associate (Preferred)

Experience:

Call center: 1 year (Required)

Banking:

1 year (Preferred) Ability to

Commute:

Reading, MA 01867 (Required)

Work Location:

In person