Client Service Representative

Job Listing ID:

4480726

Job Title:

Client Service Representative Application Deadline:

05/27/2026

Job Location:

Salem

Date Posted:

04/27/2026

Hours Worked Per Week:

40

Shift:

Day Shift Duration of Job:

Full Time, more than 6 months You may contact this employer directly. (Obtain the contact information to print or add to your jobs.)

Job Summary:

Job Functions, Duties, Responsibilities and Position Qualifications:

We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! Multi-tasking is your middle name. You've got great typing skills, a passion for solving problems, and a way of explaining things that helps people feel valued. You're also looking for great benefits, the support of an all-star team, and an opportunity to grow your career. Join our team of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions.

This opportunity is:

Location:

Salem, Oregon Status:

Full-time Shift:

1st Benefit Eligible In this role, you will:

• Researches, troubleshoots, and resolves laboratory issues to ensure client satisfaction.
• Answers inbound calls from clients and places outbound calls to clients in a professional and timely manner, with the goal of increasing business, client satisfaction, and client retention.
• Communicates patient results clearly, accurately and effectively to clients, provided patient releases are obtained prior to the release of laboratory results, in accordance with policy and procedure.
• Reviews send-out invoices and provide patient information to internal and external Reference Laboratories and/or provide billing in the laboratory's LIS system.
• Serves as a resource to referring clients regarding patient results, distribution of pathology reports, specimen collection and submission requirements, testing requirements, turn-around times, test prices, supply order forms, and other laboratory policies and procedures.
• Acts as a dispatch service for laboratory couriers by calling for specimen pickups and distribution of laboratory supplies.
• Coordinates various aspects of client services quality assurance and compliance functions including documenting the client concerns and resolution on an incident report, maintain incident logs, and generating reports for management,
• Interacts with the laboratory, sales team, and management to escalate client dissatisfaction or requests and expedite resolutions for workflow issues.

All you need is:

• High School Diploma or equivalent
• One year customer/client/patient experience.
• Exceptional communication skills
• Top notch typing proficiency (at least 35wpm), including 10-key
• Ability to thrive in a fast-paced environment Bonus points if you've got:
• Associate's degree.
• 1 year of To view the full job description please use the link below.

https://www.aplitrak.com/?adid=YmJnZW5lcmljLjExODE2Ljg3NjRAc29uaWNoZWFsdGhjYXJlY29tcC5hcGxpdHJhay5jb20

Job Classification:

Customer Service Representatives Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more. Compensation

Salary:

Depending on Experience Job Requirements

Experience Required:

 At least 1 year

Education Required:

None

Minimum Age:

N/A Gender:

N/A