A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Customer Service & Inventory Associate (Full-Time)
Hours:
Monday-Friday, 8:30 AM-5:00 PM (includes a 30-minute unpaid lunch break)
Overview:
Sheffield Pottery is seeking a dependable, organized, and customer-focused team member to support customer service, inventory management, and daily office operations. Responsibilities Provide exceptional customer service by phone, email, and occasionally in person. Process customer orders, answer product questions, and recommend solutions. Receive inventory, enter purchase orders, and maintain accurate inventory records. Stock and organize ceramic tool rooms and inventory. Maintain organized office records and assist with inventory reporting, COGS analysis, and other administrative tasks. Work independently, manage multiple priorities, and collaborate effectively with team members. Qualifications Excellent customer service, communication, and organizational skills. Experience with QuickBooks, Shopify, and standard business software, or the ability to quickly become proficient. Detail-oriented with strong multitasking and problem-solving abilities. Able to lift and stock inventory as needed. Ceramic or pottery knowledge is a plus, but not required. Dependable, professional, and enjoys contributing to a collaborative team environment. Join a family-owned company with 80 years of experience serving the ceramics community and help support artists, educators, and studios across the country.
Schedule:
Full-time, Monday-Friday, 8:30 AM - 5:00 PM (includes a 30-minute unpaid lunch break)
Benefits:
Competitive pay Paid time off Health, disability & life insurance On-the-job training and growth opportunities How to
Apply:
Apply in person at 995 N Main St, Sheffield, MA 01257
Email:
ashley@sheffield-pottery.com .
Job Type:
Full-time Pay:
From $22.00 per hour
Benefits:
Dental insurance Health insurance On-the-job training Paid time off Ability to
