Santoro Oil is seeking a CSR to join the team. We are looking for a driven individual who is friendly, enjoys assisting others while delivering top-notch service, and excels in a fast-paced enviornment.

Key Responsibilities:

Answering a high volume of customer inquiries via phone, email, and in-person Providing accurate product information and troubleshooting issues Resolving customer concerns efficiently and professionally Managing customer interactions during busy seasonal periods, ensuring timely responses Documenting interactions and following up on unresolved issues Maintaining a high level of customer satisfaction, even in high-demand situations

What We Offer:

Training & Support :

Comprehensive onboarding and ongoing training to ensure you succeed, especially during busy times.

Collaborative Environment :

Work closely with a team that values communication and teamwork, especially when the call volume increases.

Competitive Compensation :

Salary + benefits package.

Requirements:

Excellent verbal and written communication skills Strong problem-solving abilities and attention to detail Industry experience a plus Positive, can-do attitude with a customer-first mindset Ability to handle high volumes of calls and challenging situations with patience and professionalism Computer savvy Training will take place at our Providence, RI location . Once training is successfully completed and you are working independently, you will be assigned to our Somerset, MA location.

Hours:

Monday

• Friday:

  8:00 AM
• 4: 30 PM During Season (November through March/ April) : Saturday rotation, 8:00 AM
• 12:00 PM Please apply through Indeed or on our website at www.

santorooil.com Only candidates that meet our requirements will be contacted for an interview. As part of the hiring process we administer assessment testing and perform a background check.

No Phone Calls Pay:

From $26.00 per hour

Benefits:

401(k) Dental insurance Flexible spending account Health insurance Life insurance Paid time off Vision insurance Application Question(s): Will you be able to reliably commute to our Providence, RI location during the training period?

Experience:

CSR:

3 years (Required)

Work Location:

In person