Service Advisor The Retail Network Spencer, MA Job Details Full-time $24 - $35 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Life insurance Qualifications Service writing Computer operation Microsoft Outlook Automobile maintenance requirements Customer service Computer literacy Dispatching Attention to detail Vehicle maintenance Automotive service Full Job Description Our client is a well established and growing sales, service and rental organization for heavy equipment utilized by contractors, excavators, landscapers, farms/agriculture, and homeowners. If you have experience in an automotive, heavy equipment or truck repair center, the culture here can't be beat! They are seeking a dependable, positive, coachable team member who enjoys helping customers, staying organized, solving problems, and learning new things. Previous service advisor or equipment industry experience is not required; training will be provided on our equipment, systems, and service processes. This is a salaried position in the $24-35hr range depending on experience.

Role and Responsibilities:

Help customers by phone, text, and email, listen to their concerns, and keep them informed throughout the service or repair process. Create work orders, learn how to schedule shop and field service work, close invoices, and collect payment. Keep the service schedule organized and communicate with technicians about job status and next steps. Prepare service and repair estimates with support from the service, parts, and warranty teams. Contact customers for approval before work is completed and clearly document approved work and billing instructions. Work with the Parts Department to confirm parts information for estimates and active work orders. Coordinate transportation needs and help prepare completed equipment for customer pickup or delivery. Keep accurate notes, records, and work order information in company systems. Participate in service meetings and training and actively build knowledge of equipment, parts, warranties, and company processes. Identify opportunities to further assist customers and connect them with appropriate service solutions. Assist with insurance claim work orders and other service-related tasks after receiving appropriate training and support. Support the Service Department and help teammates as needed.

What they are looking for:

A positive attitude and genuine interest in helping customers and teammates. Coachability and a willingness to ask questions, accept feedback and learn new skills. Dependability, follow-through and the ability to multi task changing priorities. Clear, professional communication by phone, email, text and in person. Basic computer skills and comfort learning Outlook, Excel, web-based systems, and vendor websites. Good organization and attention to detail. Ability to work independently and part of a team. Ability to obtain any required licenses, certifications, or DOT medical card if driving.

Helpful Experience - Not required:

Customer service, hospitality, retail, dispatching, scheduling, sales or other people-focused role. Interest in equipment, vehicles, or machinery. Experience using business software. Problem-solving skills and a practical, team first approach. Experience with service scheduling, work orders, parts, warranties, or Intellidealer.

Physical Demands:

• While performing the duties of this position, the employee is regularly required to sit, use hands, talk, or hear, stand, walk, reach with hands and arms, climb or balance, and stoop or kneel.
• The employee is regularly required to lift and/or move up to 25 pounds and occasionally required to lift and/or move up to 65 pounds.
• Specific vision abilities required by this position include close, distance, and peripheral vision.

Work environment:

• While performing the duties of this position, the employee is regularly exposed to moving mechanical parts; high, precarious places.
• The employee is frequently exposed to wet and/or humid conditions, extreme cold, and extreme heat.
• The noise level in the work environment is usually loud.

Job Type:

Full-time Pay:

$24.00 - $35.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Experience:

Automotive service: 2 years (Preferred) Customer service: 3 years (Required) Vehicle maintenance: 3 years (Required) Ability to

Commute:

Spencer, MA 01562 (Required) Ability to

Relocate:

Spencer, MA 01562: Relocate before starting work (Required)

Work Location:

In person