Find & Apply For Customer Service Representative Jobs in Spencer, Massachusetts

Customer Service Representative Fuller Collision Group - 5.0 Spencer, MA Job Details Full-time $21 - $24 an hour 20 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Paid sick time Qualifications Computer operation Microsoft Outlook Phone communication Spreadsheets High school diploma or GED Desktop applications QuickBooks Multi-line phone systems Technical troubleshooting support Technical Proficiency Full Job Description About Us Fuller Collision Group is a family of I-CAR Gold Class collision repair centers in Massachusetts, including Fuller's Collision Center, Woody's Collision Center, and Steve's Collision Center, with our own ADAS Diagnostic Solutions calibration division. We call our team members stakeholders, because every person here has a real stake in the quality of our repairs and the success of our shops. The Role We're seeking a full-time, experienced Customer Service Representative to greet visitors, answer calls in a courteous, professional manner, and support the front office. As the first person customers see, you are the face of the entire operation. Our front office runs on technology: shop management software, accounting systems, digital customer updates, and rental fleet tracking all move through this desk every day. If you're the person friends and coworkers call when they can't figure out a program, and you like finding a faster way to get things done, you'll thrive here. What You'll Do Customer Service & Communication Welcome customers immediately when they arrive and efficiently take care of their reason for calling or visiting Answer calls with exceptional telephone technique and etiquette Update customers and insurance personnel on repair status by phone, text, and email, using notes in our shop management system Maintain clear, efficient communication and precise office skills Administrative & Technical Duties Use our collision shop management system (CCC), including posting invoices and reconciling jobs monthly Reconcile accounts receivable for internal companies each month Track and bill our rental car fleet with 100% accuracy Meet monthly deadlines efficiently Move between CCC, QuickBooks, Excel, Word, and Outlook throughout the day to keep records accurate and current Suggest ways to streamline front-office processes and adopt new tools as the shop grows What You Bring Required High school diploma (college degree a plus) Solid written and verbal communication skills and a positive customer service attitude Strong multitasking abilities Proficiency in QuickBooks and Microsoft Office Suite, including Excel beyond the basics (sorting, filtering, simple formulas) Confidence learning new software quickly and troubleshooting everyday tech issues on your own Hands-on experience with office technology (computers, printers, scanners, multi-line phones) Preferred Previous receptionist or customer service experience Experience with automotive collision management systems (CCC ONE) Physical Requirements Sit, stand, and work at a computer for extended periods Walk the shop and lot to assist customers; lift up to 25 lbs Why Join FCG Weekly pay every Friday. Health insurance through UnitedHealthcare. 401(k) with a company match up to 5% (eligible after one year).

Paid time off:

7 paid holidays plus your birthday off, vacation that grows with tenure, and paid sick time. Dental, vision, and supplemental coverage (accident, critical illness, long-term disability, voluntary life) for eligible stakeholders. Performance-based bonus programs after your 90-day introductory period.

Growth:

30/60/90-day reviews and an Individualized Development Plan to map your path to advancement. How to Apply Apply through Indeed with your resume. Tell us about your customer service experience and list the software and systems you use comfortably (for example, CCC, QuickBooks, Excel, or others). Qualified candidates will be contacted for a phone screen and an in-person interview. Fuller Collision Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. Pay range reflects the good-faith range for this position; final pay is based on experience and skills.

Pay:

$21.00 - $24.00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person