Job Summary:

The Seasonal/Part-time Customer Service Representative will interact with the company's customers by addressing inquiries and resolving complaints.

Supervisory Responsibilities:

None Duties/Responsibilities:

• Interacts with customers via telephone, email, or in person to provide support and information on company products and services.
• Answers the phone; assists walk-in customers as needed.
• Schedules service appointments/oil deliveries.
• Posts oil & deposits; runs credit cards.
• Calls customers to schedule tune-ups seasonally.
• Monthly ATBs/notes.
• Checks in drivers daily as needed.
• Mails out monthly statements.
• Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the Customer Service Manager or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers' problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent communication skills.
• Ability to multitask, especially during our busy season.
• Service-oriented and able to resolve customer grievances.
• Proficient in computer skills especially Microsoft Office Suite with the ability to learn new software.
• Ability to accurately and efficiently enter data into computer software and systems.
• Excellent organizational skills and attention to detail.
• Ability to work independently.

Education and Experience:

• High school diploma or equivalent.
• Customer service experience preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Flexible hours available, willing to accommodate school schedules.

•

Pay:

$20.00 - $22.00 per hour Expected hours: 20.0 - 25.0 per week

Benefits:

Flexible schedule

Work Location:

In person