Customer Experience Leader Paw Plaza - 1.6 Sturbridge, MA Job Details Part-time | Full-time $20 an hour 6 days ago Benefits Paid training 401(k) Paid time off On-the-job training Employee discount Opportunities for advancement Qualifications Microsoft Excel Microsoft Outlook Managing teams in a customer support role English Environmental services High school diploma or GED Supervising experience Bachelor's degree Dog handling Leading team collaboration initiatives Full Job Description Do you

LOVE TO SUPPORT

a happy and productive team of employees? Do you

LOVE TO MAKE

customers happy? Do you

LOVE DOGS

of all sizes and dogs with high energy levels?

READ THIS ENTIRE DESCRIPTION BEFORE APPLYING.

You will be asked questions regarding this information during your interview.

•We report missed interviews and declined job offers to the Dept of Unemployment

•Are you looking for a career change? Are you a dynamic leader who knows how to unite an exceptional team? Do you have proven experience leading your peers and company to continued excellence? Do you enjoy being part of a team working toward the same goals? Do you have a strong work ethic? Our company is in search of a dynamic team member, offering a choice of at least 20 hours and up to 40 hours per week, 4-5 days per week, your choice. The schedule and number of hours will be consistent each week for the total number of hours and days that you choose. Our organization moves at a fast pace throughout our day. We stand up to greet every customer with a smile and our full attention. We move for most of our shift escorting dogs, often speed-walking through our building , and earning approximately 10,000 steps per shift. we are up and down out of our seat all day long. Every team member cleans and completes physical duties; our facility is cleaner than an operating room. Our customers are fabulous! We love them and they love us. We go out of our way to make Paw Plaza an excellent, efficient, and easy experience for both our human and dog customers. Does this position sound perfect for you? We expect a 5 year minimum commitment; we are hiring our "forever" team . Are you ready to commit to a new career?

Our best candidates:

MUST HAVE

at least 8 YEARS of CONSISTENT and

CONSECUTIVE

work experience. At least a high school diploma, college preferred. At least 18 years old. Mature adult who dislikes and discourages workplace gossip, non-productive complaining, drama, and immaturity. Dynamic peer leader who demonstrates and promotes high team morale. Proof of prior supervisory/management experience. Excellent skills in customer service, service recovery, and communications in-person, phone, and written. Understand the value of, and demonstrate good communication and teamwork. Confident to work independently and make decisions on your own following your training. Manage daily operations; ensuring a smooth workflow. Must be self-motivated and self-directed. This is a fairly solitary role; customers may be your only social interaction. Must talk to animals. MUST be able to clean up dog poop, dog urine, and dog vomit.

LOVE ALL

DOGS, BIG, SMALL, and

ENERGETIC!

(Especially those who jump on you .) Does this sound like you? If yes, we'd love to talk to you! Please do not apply if you have not read or do not fit the entire description of our best candidates. Thank you and best of luck in your job search!

Pay:

$20.00 per hour Expected hours: 20.0 - 40.0 per week

Benefits:

401(k) Employee discount On-the-job training Opportunities for advancement Paid time off Paid training Application Question(s): We aim to maintain a pleasant and productive work environment. Are you a strong leader who can refrain from participating in non-productive complaining and gossiping? Are you proficient in Microsoft Word, Excel, and Outlook Email? Can you stand up to greet every customer? Can you squat, bend, kneel, twist, reach above your head, and pick up 20lbs? If you are on unemployment, do you acknowledge that we report every missed interview, declined job offer, and work no-show? Do you enjoy working by yourself with only intermittent customers with whom to socialize? Can you pop up from your chair, greet a customer, speed walk down a 100ft hallway, descend a set of stairs, and then come right back up the stairs again to bring a dog to their owner? Can you do this potentially 15 times in an afternoon? Can you manage your own work day, prioritize a high volume of new tasks without feeling overwhelmed, and always find projects to work on during slower times? Can you immediately stand and smile at every customer, anticipate their needs, and give them your undivided attention with pleasantries and joyfulness? Are you strong enough to discourage a complainer with a phrase like, "that is unfortunate, I hope you are able to resolve it," and turn away to continue your responsibilities? We are open 7 days every week, including holidays. Can you work at least one weekend day, consistently, every weekend? Our shifts are morning 6am-1:30pm and evening. 1pm-7pm, not negotiable. Can you work either a morning or evening shift for 4-5 days every week?

Education:

Bachelor's (Preferred)

Experience:

Microsoft Outlook:

1 year (Required)

Supervising:

2 years (Required)

Language:

English (Required)

Work Location:

In person