Customer Service Representative Published March 23, 2026

Tyngsborough, Massachusetts Job ID:

35148

Key Responsibilities & Details Customer Service Representative Location:

Tyngsborough, MA Hours:

Full Time Hours 8:00am - 4:30pm

Key Responsibilities Order Management:

Process customer inquiries, quotes, and orders via phone, email, fax, or EDI system.

Technical Support:

Provide product information, such as part compatibility, specifications, and alternatives for semiconductors, connectors, and other components.

Logistics Coordination:

Source inventory from supplier or distribution warehouses, expedite backorders, and resolve shipment or delivery issues.

Relationship Management:

Build relationships with assigned accounts and act as a customer advocate to ensure satisfaction.

Problem Resolution:

Handle returns, RGA (Return Good Authorization) requests, and investigate product or billing complaints.

Sales Support:

Actively promote products to existing customers and assist in identifying new business opportunities.

Required Knowledge, Skills, and Abilities Technical Aptitude:

Understanding of electronic components, component applications, and technical documentation.

Computer Skills:

Proficiency in CRM systems, ERP systems (MDynamics is preferred) and Microsoft Office Suite.

Communication Skills:

Strong verbal and written skills for negotiating with customers and coordinating with internal departments (logistics, sales). Attention to

Detail:

High accuracy in entering part numbers, pricing, and shipping information.

Problem-Solving:

Ability to resolve complex order discrepancies and offer creative solutions to supply chain issues.

Education and Experience High School Diploma:

Generally required, with some college or technical training preferred.

Experience:

1-3 years in customer service, with previous experience in the electronics, industrial components, or distribution industry preferred

Pay Rate:

$24 - 26/ hour …

Pay Statement and Pay Transparency Laws:

rate of pay listed is on a per hour basis. You will be entitled to health insurance once employed for 60 days and you must work 30 hours per week, on average, per month to enroll and maintain health insurance through Complete Staffing Solutions. Once both qualifiers are met you must complete the enrollment packet and your benefits will start on the first of the subsequent month. ..It is our policy to provide equal employment opportunity to all individuals regardless of race, color, sex, sexual orientation, religion, disability, age, veteran status, ancestry, national or ethnic origin or any other legally protected class. We are committed to a diverse workforce. We value all employees' talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law.#ZIP Job Application You are applying for Customer Service Representative (Ref 35148 ) . Please complete the form below and attach your resume. Email Address Phone Number Full Name Street Address City State Select a state Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming Zip Code Desired Salary Range Please Select a Range $30,000 - $50,000 $50,000 - $80,000 $80,000+

Type of Employment Desired:

Full Time Part Time Temporary Upload Resume (Optional) No file chosen Max.

file size:

128 MB. Submit Application Why Apply for This Role? Our recruiters work directly with hiring managers to ensure your application is reviewed quickly. Applying through Complete Staffing gives you access to roles and insights you will not find elsewhere. Dedicated support from a recruiter who understands your background. Insight into company culture, hiring timelines, and compensation. Access to additional opportunities that match your skills and preferences.