Call Center Agent Atlantic Group - 3.6 Wakefield, MA Job Details Contract $22 - $23 an hour 1 hour ago Benefits Health insurance Dental insurance Vision insurance Qualifications Microsoft Outlook Active listening Interpersonal skills Multilingual Organizational skills Full Job Description Responsibilities Handle inbound and outbound calls with professionalism, ensuring clear and courteous communication. Provide outstanding customer support by addressing inquiries, resolving issues, and offering tailored solutions. Assist clients with product or service information, troubleshooting, and technical questions using Microsoft Office tools when needed. Conduct data entry accurately into company databases while maintaining high organizational standards. Support sales efforts by identifying customer needs and promoting relevant products or services. Maintain phone etiquette and demonstrate excellent listening skills to understand customer concerns thoroughly. Manage client communications effectively, ensuring timely follow-up and documentation of interactions. Skills Multilingual abilities are highly desirable to serve diverse customer bases effectively. Proven experience in call center roles or customer service environments with strong phone communication skills. Proficiency in Microsoft Office applications such as Word, Excel, and Outlook. Excellent written and verbal communication skills in English; bilingual skills are a plus. Strong organizational skills with the ability to multitask efficiently in a fast-paced setting. Customer service problem-solving expertise to handle challenging situations confidently. Technical proficiency in computer systems, data entry, and basic troubleshooting. Experience with outbound calling campaigns and cash handling is advantageous. Demonstrated ability to maintain professionalism, phone etiquette, and positive attitude during interactions. #

INDBOS Pay:

$22.00 - $23.00 per hour

Benefits:

Dental insurance Health insurance Vision insurance

Work Location:

In person