Customer Service Representative

Customer Service Representative AlphaGraphics Waltham Waltham, MA Job Details Full-time $22 - $24 an hour 1 hour ago Benefits Health insurance Dental insurance 401(k) Paid time off Parental leave Vision insurance 401(k) matching Flexible schedule Qualifications Teamwork Analytical thinking Critical thinking Order entry Customer acquisition Full Job Description

BENEFITS/PERKS

Competitive Compensation Flexible Scheduling Fast paced environment where your work makes an impact Hard work, collaboration, humanity, fun, and laughter Career path development

COMPANY OVERVIEW

As a growing leader in the Printing, Design, Custom Apparel, Sign, and Promotional industries, we aim to partner with small businesses and consumers and provide them with high-quality solutions that make life easier. Our tight-knit team in Waltham is actively seeking a Customer Service Representative (CSR) to join us full-time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by meeting their requirements and needs. More than anything, we're looking for highly collaborative and dependable teammates who are driven by the opportunity to contribute to the success of a local business, and who stay composed when clients' priorities shift quickly. We are a small, passionate, and fast-paced team that is fully invested in our company's success, and we value contributions from each team member.

WHAT WE EXPECT OF YOU

Serve as the primary internal representative of the organization. Convey to the customer our expertise in products, services, and capabilities. Serve as an external key educator to our community and customers. Communicate customer requirements to the support team following company policies and procedures. Confer with customers by telephone, email, or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Determine charges for services requested, collect deposits or payments, or arrange for billing. Attract potential customers by answering product and service questions and suggesting information about other products and services. Front-line support for incoming customer requests and orders Handle day-to-day transactions, quotes, and order entry Answer questions, provide product guidance, and ensure a smooth customer experience Keep projects moving by coordinating with internal teams Ideal for someone who thrives in a fast-paced, customer-facing role with high interaction volume

WHAT YOU BRING TO THE TABLE

Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction. Ability to effectively build relationships with customers and teammates. Strong written and verbal communication skills. Desire to continuously look for ways to help people. Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem. Calming presence for clients and team members when managing tight deadlines

Job Type:

Full-time Pay:

$22.00 - $24.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Parental leave Vision insurance

Shift:

8 hour shift Day shift Application Question(s): Are you familiar with estimating software like PrintSmith, Printavo, or Printers Plan?

Experience:

Print:

2 years (Preferred)

Signs:

2 years (Preferred)

Custom Apparel or Promotional Products:

2 years (Preferred) Ability to

Commute:

Waltham, MA 02451 (Required)

Work Location:

In person