Dispatcher and Customer Service Representative

Job Summary We are seeking a dedicated and detail-oriented Customer Service Representative to join our team. The ideal candidate will possess strong communication skills and a passion for providing exceptional service. This role involves interacting with customers, managing inquiries, and ensuring a smooth flow of information within our Service Team.

Position Summary:

This position is responsible for scheduling service appointments and inspections, resolving customer issues, dispatching, billing review, and contract paperwork. May support warehouse and/or other office functions. Essential Duties and Responsibilities Schedule appointments, dispatch technicians for service and inspections as needed to maximize tech productivity. Responsible for creating work orders, providing status to customers and following up with technicians. Confirm work order is completed and/or closed by reviewing all notes and following up on pending items. Complete contract paperwork and QC paperwork. Work with technicians to ensure all paperwork is completed properly. Maintain appointment schedules. Other duties as assigned.

Experience/Requirements:

Must possess good decision-making skills, be very organized and detail oriented. Must have excellent oral and written communication. Ability to use discretion. Problem Solving and ability to escalate matters when needed. Data analysis and interpretation skills. Speed and accuracy with attention to detail. Dispatching and scheduling. This position has the opportunity to become Full-Time.

Job Type:

Part-time Pay:

From $20.00 per hour

Work Location:

In person