Customer Experience Representative Neoss, Inc. - 5.0 Westborough, MA Job Details Full-time $24 - $27 an hour 2 days ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Managing customer accounts Teamwork Customer returns handling Customer support experience within healthcare industry Direct marketing Customer order taking Sales order data entry Customer support CRM system proficiency Full Job Description As a Customer Experience Representative, you will be responsible for providing exceptional service to our customers. Daily tasks include answering customer calls and emails and providing a positive customer experience in a prompt and professional manner. This includes selling /placing orders for out products, resolving billing concerns, troubleshooting issues such as returns and warranties, invoicing and additional entry level finance functions as needed.

• Answering phone calls in a timely manner
• Help customers place phone and web orders
• Process orders
• Provide product/technical support to callers
• Generate customers' accounts
• Return customer questions & calls
• Answer any questions to the best of my knowledge regarding CAD/CAM
• Answer questions about customer statements and account balances
• Help the customer identify if the implant they are working on is a Neoss implant by forwarding the image/ X-ray to their local rep to help identify the implant then call the customer back
• Take customers payments
• Help customers with any returns or exchange by providing them an RA and filling out the form for the RA
• Provide information on tracking packages
• Work on E-mail orders sent by the reps and customers
• Work on call campaigns to help generate sales
• E-mail/Fax any invoices requested by the customer or Reps
• E-mail a copy of the catalog to the customer when requested
• Direct the customer to their local rep in case they need more information than what I can provide
• Work on any projects that need to get done for example updating email address on the account with no emails
• Gather literature that needs to be shipped out to reps or customers when requested
• Help with inventory count in the warehouse
• Help the warehouse fulfill orders
• Help the warehouse stock incoming product
• Invoicing of Orders
• Processing credit card payments and transactions
• Additional Entry level Finance Functions as needed
• Log all communication and activity into the CRM system At least 1-3 years of relevant experience is required.

Very strong Communication skills both written and verbal

Problem-solving Time-management Multitasking Organization Collaboration Self-motivation Pay:

$24.00 - $27.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person