Administration /

Customer Service Representative Location:

Worcester, MA Work Arrangement:

On-Site Employment Type:

Temp-to-Permanent Pay:

$17-$20 Position Summary We are seeking a detail-oriented and reliable Administration / Customer Service Representative to join a fast-paced office environment. This position will serve as a key point of contact for customers, vendors, project managers, insurance adjusters, and other parties while providing administrative support for ongoing jobs. The ideal candidate is comfortable multitasking, working across multiple software systems, handling phone-based customer service, and maintaining accurate information. Strong attention to detail, organization, and follow-through are essential. Key Responsibilities Enter new jobs and customer information into the company's CRM system. Review job files and update or capture additional information as needed. Answer incoming telephone calls and respond to customer inquiries professionally. Greet visitors and provide a positive customer experience. Communicate with project managers, insurance adjusters, vendors, customers, and other contacts. Utilize multiple databases and software systems to ensure job information is accurate and up to date. Maintain accurate records and documentation. Prioritize tasks based on daily schedules and business needs. Assist with additional administrative projects and responsibilities as needed. Work effectively both independently and as part of a team. Qualifications & Skills Previous customer service and/or administrative experience required. Phone-based customer service or call center experience preferred. Comfortable working with multiple software systems and databases. Strong attention to detail and accuracy. Ability to multitask and prioritize competing responsibilities. Strong communication and telephone etiquette. Self-motivated and dependable. Professional, pleasant, and customer-focused approach. Strong problem-solving skills and willingness to ask questions when needed. Ability to work efficiently in a fast-paced environment. Benefits Upon Permanent Hire Medical insurance Dental insurance Vision insurance 401(k) with company match Paid time off Paid vacation Sick time

Pay:

$17.00 - $20.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Vision insurance

Work Location:

In person