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Laundromax

Customer Service Representative

Career Insights for Customer Service Representative (General)

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Based on Massachusetts data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$41,993 / year median in Massachusetts

-10% projected decline

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Job Description

Part-time Laundry Associate in Worcester, MA. $15.50/hr plus production bonus. Nights and late nights. At a
Glance:
Experience :
1 to 2 years
Education :
High School Diploma or GED Age :
18 years or older
Location :
54 Chandler St, Worcester, MA 01609
Work Setting :
Retail laundromat (Laundromax)
Interview Format :
On-site Pay :
$15.50 per hour
Job Type :
Part Time Shifts :
Night and late night, Mon-Sun; closing and overnight
Other :
Schedule flexibility required; reliable transportation required; U.S. resident required This is hands-on store work at a full-size laundromat. You'll help customers, run wash-and-fold, keep the floor clean, and close out overnight hours. It suits people who already have some work history and can cover night and late-night shifts. Requirements to
Apply:
What You Need (Required): 18 years or older High School Diploma or GED 1 to 2 years job experience Reliable transportation Schedule flexibility for night and late-night shifts U.S. resident Able to stand for long periods Able to lift up to 35 lbs Part-time availability Nice to Have (Preferred): Valid driver Bilingual Prior customer service or retail experience Your Day-to-Day Greet customers and help with laundry cards, machine choice, and wash-and-fold orders Ring up sales and handle payments at the register Wipe machines, clean restrooms, restock detergents, and keep the store tidy Watch for equipment or safety issues and report them Answer questions and fix routine customer problems during your shift Promote and sell laundry products Hold down closing and overnight coverage across the week What We Offer $15.50 per hour Production bonus Employee discount program Commuter benefits Closing and overnight shifts with set hours Professional development and growth path noted by employer This Job Is Conveniently located in Worcester, MA (Piedmont area / 54 Chandler St) What to Do Next Click "Apply Now" to check eligibility to book an interview. Interviews are on-site. How to Apply Apply through this posting. Need Assistance? If you need a reasonable accommodation during the application process, use the accommodations contact listed in the application section. Laundromax is an Equal Opportunity Employer.
Pay:
From $15.50 per hour Expected hours: 20.0 - 30.0 per week
Benefits:
Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Opportunities for advancement Paid time off Professional development assistance Vision insurance People with a criminal record are encouraged to apply
Education:
High school or equivalent (Required)
Experience:
Customer service: 1 year (Required)
Language:
English (Preferred)
License/Certification:
Status :
Never employed by Laundromax (Required)
Status :
Never employed by Clean Rite Center (Required)
Status :
Never employed by Laundry Capital (Required)
Status:
Ability to lift 35 lbs unassited (Required)
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • Professional Development
  • Health and Wellness Programs
  • Health Insurance