Jobs › West Yarmouth, MA › Client Service Representative VCA Hyannis Animal Hospital #1334 Client Service Representative West Yarmouth, MA Apply We are seeking an experienced Client Service Representative to join our rapidly expanding team. At VCA Hyannis we take our mission statement - your pet\'s health is our top priority, & excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner?s expectations. We\'re looking for a personable yet highly professional \"service extraordinaire\" to join us in delivering our mission to our clients & their pets. As the face of our hospital, the Client Service Representative sets the tone for the practice as we build & maintain each customer\'s trust & confidence in our abilities. The CSR is the pivot around which the hospital operates & is responsible for: Customer service functions, including: greeting visitors, answering telephones, & guiding clients & their pets to exam rooms. Scheduling & confirming appointments. Placing outbound calls for follow-ups & reaching out to prospective clients. Presenting & explaining fees, including processing payments. Recommending, selecting, & obtaining products & services, including prescriptions. Answering questions regarding products & services, including educating clients on general animal husb&ry & non-medical pet care (i.e., heartworm prevention, housebreaking, & flea & tick control). Managing medical records, charts, reports & correspondence. Hospital maintenance (including removal of animal waste) & ensuring that facility is neat & clean at all times?both inside & outside. •Nights, weekends, & holidays are required.•

Benefits:

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision & paid vacation/sick days, 401(k), generous employee pet discounts & more! Active Filters Client Service Representative West Yarmouth, MA Clear All Apply