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S
SMX
Field Service Representative (5467)
Career Insights for Customer Service Representative (General)
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Based on Maryland data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$38,684 / year median in Maryland
-16% projected decline
Job Description
SMX is seeking a Field Service Representative to support an Army program at Aberdeen Proving Ground, MD. Under limited direction, the Field Service Representative (FSR) will be responsible for the optimization of the Army energy program's metering and control systems, and for training Energy Specialists on those systems. The Field Service Representative will work with Facilities and Maintenance Directors at Army installations around the country to address mechanical and control issues for buildings and facilities under the responsibility of the Army. The Field Service Representative will write detailed daily reports pertaining to jobsite milestones and perform inspections and testing of utility monitoring systems. This position will require travel within the continental United States. Essential Duties & Responsibilies Provide customer support and work with the project engineers, other system engineers, and end-users to assist in developing cost effective methods for an efficient Utility controls design and system solution Work with essential/key team members to understand their system requirements to ensure the correct IP infrastructure, points list, critical alarms, and scaling set points are integrated as designed Properly addressing TCP/IP networks and RS-485 communications across multiple protocols including BACnet, Lon, Modbus, and others