Clearance Level Top Secret SCI + Polygraph Category Contact Center Location Annapolis Junction, Maryland ( Onsite Workplace ) Key Skills For Success Computer Literacy Customer Relationships Customer Service Learning Quickly Reliable REQ#:

RQ228155

Public Trust:

None Requisition Type:

Regular Your Impact Own your opportunity to serve as a critical component of our nation's safety and security. Make an impact by using your expertise to protect our country from threats. Job Description Customer Service Analyst Associate Seize your opportunity to make a personal impact as a Customer Service Analyst Associate supporting our client. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. At GDIT, people are our differentiator. As a Customer Service Analyst Associate, you will help ensure today is safe and tomorrow is smarter. Our work depends on Customer Service Analyst Associate joining our team to provide support via the telephone, chat, and/or email to our customers and/or technicians to ensure tickets are tasked and routed to the correct queues. Validates work request for completeness, accuracy, compliance to established standards. Verifies appropriate work authorization has been obtained by the client and company. Gathers and enters information into databases in accordance with established procedures

HOW A CUSTOMER SERVICE ANALYST ASSOCIATE WILL MAKE AN IMPACT

Provides support via the telephone, chat, and/or email to our customers and/or technicians to ensure tickets are tasked and routed to the correct queues. Validates work request for completeness, accuracy, compliance to established standards. Prioritize and assign daily work/tasks based on remaining SLA times, priority tasking, and first-in, first-out. Escalate problems or tickets to higher level management when required and/or necessary.

WHAT YOU'LL NEED TO SUCCEED

Education:

High School Diploma/GED Required Experience:

1+ years of related experience

Security Clearance Level:

TS/SCI w/

Poly Required Skills and Abilities:

communication and problem solving

Location:

On Site US Citizenship Required Shift:

Sun-Thur 2pm-10pm

GDIT IS YOUR PLACE

401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting-edge technology you can learn from #GlobalServices Work Requirements Years of Experience 1 + years of related experience may vary based on technical training, certification(s), or degree Certification None

• None
• None Travel Required Less than 10% Citizenship U.S. Citizenship Required Salary and Benefit Information The likely hourly rate for this position is between $33.15
• $44.

85. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Our Identity Verification Process As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes. About Our Work We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans