Customer Engagement Support

Customer Engagement Support About Us:

EA Networks is a cooperative network company based in Mid Canterbury. It owns and operates the region's electricity distribution network, as well as an advanced fibre optic communications network. Being locally owned and operated means EA Networks and its 130 staff have strong ties with the community that they work and live in. The core focus for EA Networks is maintaining a resilient electricity and fibre network while supporting the local economy and community.

The Role:

We have an exciting opportunity for a Customer Engagement Support superstar to join our or Customer & Business Transformation team. The successful applicant will provide support across the new connections process, including providing exceptional customer service to deliver a positive customer experience across EA Networks. They will ensure that all customer inquiries and connection requests are dealt with professionally, accurately and on a timely basis. Got what it takes?

• NCEA Level 2 or equivalent education level
• Intermediate range of computer skills specifically within in the Microsoft Office suite
• A minimum of 2 years' administration experience preferably within a professional environment
• Experience with customer management systems, in particular Salesforce would be advantageous
• Proven ability to build relationships across internal teams and external customers
• Full New Zealand Class 1 Drivers Licence