Member Service Representative (Part-Time) - Capitol Heights

Overview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities Provide basic counseling on available products and services to meet member needsAssist members with opening and maintaining deposit accounts, loans, and other financial productsResearch and resolve basic account discrepancies and service requestsIdentify opportunities to cross-service products and enhance member relationships through educationUnderstand and comply with all relevant federal and institutional regulations related to financial products and servicesSupport team members by sharing knowledge and best practices as experience growsEnsure cash and other negotiable instruments are handled properly and securelyProcess routine transactions, including deposits, withdrawals, loan payments, and check cashingPerform other duties as assignedQualifications Experience in building effective relationships through rapport, trust, diplomacy, and tactEffective research, analytical, and problem-solving skillsExperience working independently and in a team environmentExperience maintaining composure in a high-production and changing environmentExperience navigating multiple systems efficiently and adapt to evolving technologiesEffective skill exercising sound judgment and make informed decisionsAbility to embrace and support change initiatives in a dynamic and continuously evolving environmentEffective verbal and written communication skills to engage with members and colleaguesDesired QualificationsWorking knowledge of deposit and loan products, services, and operational proceduresExperience in customer service, preferably in banking or a financial institution

Additional InformationHours:

Available Monday - Saturday, hours based on business needs.

Part-Time hours are typically 20-25+ hours a week. (Please note, during training longer hours will be required).

Location:

9201 Alaking Court Capitol Heights, Maryland 20743Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.

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..For full information see follow application link. Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability