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WS
Wenbrooke Services
CSR - Customer Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Maryland data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$38,684 / year median in Maryland
-16% projected decline
Job Description
- Customer Service Representative
Overview:
- Join our team at
WENBROOKE
SERVICES, a leading provider of Electric, HVAC and Plumbing installs and services, dedicated to delivering exceptional customer service. We are seeking a dynamic and customer-focused individual to fill the role of Customer Service Representative. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and maintaining positive relationships with clients. In other words, you are the first impression customers experience when contacting our Company!Responsibilities:
- Handle inbound customer inquiries and provide timely and accurate responses with professionalism and urgency
- Conduct outbound calling to follow up on customer requests and resolve issues
- Utilize excellent communication skills to interact with customers via phone, email, and chat
- Assist customers with product inquiries, orders, billing questions, and general support
- Demonstrate proficiency in data entry to update customer information accurately with attention to detail
- Identify opportunities for upselling products or services to enhance customer experience
- Maintain phone etiquette standards while engaging with customers
- Able to assist perform office tasks such as equipment registrations
- Coordinate closely with technicians and office staff
Requirements:
- Proven experience in customer service or related field
- Ability to analyze customer needs and provide suitable solutions
- Strong multitasking skills and the ability to work in a fast-paced environment
- Familiarity with Service Titan and basic computer applications
- Excellent problem-solving abilities and attention to detail
- Sales experience or understanding of sales processes is beneficial
- Positive attitude and team-oriented mindset At
WENBROOKE
SERVICES, we value our employees and offer competitive compensation packages along with opportunities for growth and development. If you are passionate about delivering exceptional customer service and thrive in a team-oriented environment, we invite you to apply for the Customer Service Representative position with us! Join our team today and be part of a company that prioritizes customer satisfaction and employee success.Job Type:
Full-time Pay:
$16.00- $24.